Housing Insurance scheme

Last updated: 
29 March 2019

What is Defence Service Homes Insurance Scheme

The Defence Service Homes Insurance Scheme (DSHI) offers a range of home, contents and other insurance policies to eligible veterans and Australian Defence Force (ADF) personnel or their widowed partners.

Who can get it

You can get insurance with the Defence Service Homes Insurance Scheme (DSHI) if you are any of the following:

  • a member or former member of the Defence Force
  • a member or former member of a Peacekeeping Force

You can also insure with the DSHI if you are the widowed partner of either a:

  • member or former member of the Defence Force
  • member or former member of a Peacekeeping Force

The Defence Act 1903 defines Defence Force as any "officer, sailor, soldier and airman". 

What do we offer

DSHI offers building insurance coverage with:

  • flood, fusion and accidental damage cover as standard 
  • no excess other than for earthquakes and some accidental damage claims
  • flexible payment options
  • economical premiums

DSHI has arranged other personal insurances through partner providers, including:

  • contents
  • car
  • caravan
  • pleasure craft
  • residential landlords liability
  • compulsory third party (QLD and NSW only)

How you can access DSHI

You can contact us on:

Phone: 1300 552 662

Email: dsh [at] dva.gov.au

Website: www.dsh.gov.au

If you need to update your property information, set up direct debits or anything else you can find the forms here.

If you have a claim

Contact DSHI on 1300 552 662 or  use the online form

  • Do:
    • take all reasonable precautions to prevent further loss, damage or liability
    • notify the police immediately if any of your property is lost, stolen or vandalised
    • contact DSHI as soon as possible for advice on the process and the next steps to take (we may ask you to complete a claim form)
    • give the information DSHI asks for to help your claim
    • have proof of ownership if your claim involves possessions
    • provide any communication from a third party or their representative if they are making a claim against you or any legal documents that relate to the incident
  • Do not:
    • admit fault
    • offer to pay for anything (except for emergency repairs - refer to your policy or ring DSHI, do not commence repairs before contacting DSHI and getting approval)
    • do not delay in contacting DSHI to advise of claim