How to appeal a claim decision

Last updated: 
16 January 2020

If you have received a letter from DVA notifying you of a decision, and you think the decision is wrong, you have the right to ask for a review.

A review is the same as an appeal and will re-examine the facts and circumstances of the case to determine if an appropriate decision has been made. If you request a review of decision, you are expressing your dissatisfaction with the decision and appealing against it.

The options available to you to request an appeal will depend on which legislation your decision has been made under. To find out which legislation applies to your decision, please review your decision letter, or alternatively, please go to the Which legislation applies to me page.

If you applied under Veterans’ Entitlements Act 1986 (VEA), your review will be conducted by the Veterans' Review Board (VRB). If you applied under the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA), you can apply for a ‘reconsideration’ which is a type of internal review conducted by a DVA officer who was not involved in making the original decision.

Until 1 January 2017, claimants under the Military Rehabilitation and Compensation Act 2004 (MRCA), have a choice to pursue a review by the VRB or a reconsideration by another DVA officer. However, from 1 January 2017, a single appeal pathway to the VRB will exist for MRCA claimants. 

Your decision letter may tell you the date by which you need to apply for a review. The date for lodgment is dependent on the legislation you have applied under. A request for review may be made via MyService, email to appeals [at] dva.gov.au, or by faxing or writing to DVA.

In your application you must state why you think the decision is incorrect. It is not sufficient to simply state that you consider the initial decision wrong. The review team will have access to your file so you do not need to re-supply the information already given to DVA with your original application. However, if you have further information or evidence to support your claim, you should include it with your request for a review. If you request a review, you may also be asked to provide further information or attend additional medical appointments.