If we make a decision about reimbursing your travel expenses that you do not agree with, you can ask us to review that decision. How you can do this depends on the Act you applied under.
Our page Claim travel expenses under the RTS has information about who is covered under this scheme.
If you do not agree with a decision we have made under the RTS (for example, we did not reimburse you the amount you thought you should receive) you can ask to reconsider our decision.
A request to reconsider must:
- be in writing (such as in a letter or in the General Enquiries form)
- set out the grounds on which the request is made (for example, “I am requesting a review because…”)
- be made within 3 months after the day that we notified you of the decision.
The person who made your original decision will not take part in the reconsideration.
If you do not agree with the outcome of the reconsideration, you can appeal to the Administrative Appeals Tribunal (AAT).
Our page We may repay your travel costs under MRCA or DRCA has information about who is covered under these Acts.
If you do not agree with a transport decision we have made under the MRCA or the DRCA, you can ask for a review or reconsideration.
To do this, you will need to follow the steps outlined in our page Reconsideration and review of compensation decisions.
If the decision was made under the DRCA, you must apply for a reconsideration within 30 days of receiving your decision letter.
If the decision was made under the MRCA, you must apply for a review within 12 months of receiving your decision letter.
For more information about your transport entitlements, call us on 1800 550 455.
If you have a complaint or wish to provide us feedback you can:
You can also provide feedback by:
If you need to, you can send written feedback to:
Feedback Management Team
GPO Box 9998 Brisbane QLD 4001