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Factsheet HSV21 - Dietetic Services

Purpose

This Factsheet is about how to access dietetic and nutritional services and who is eligible.

What are dietetic services?

Dietetic and nutritional services help you to manage your health through dietary and nutritional support. This may involve you modifying your food and/or supplement intake.

Am I eligible?

If you have a Department of Veterans' Affairs (DVA) Health Card - All Conditions (Gold) or Totally & Permanently Incapacitated (Gold), DVA will fund dietetic services, available through DVA arrangements, to meet your clinical needs. For more information about the Gold Card, please see Factsheets HSV59 - Eligibility for the DVA Health Card - All Conditions (Gold) or Totally & Permanently Incapacitated (Gold) and HSV60 - Using the DVA Health Card - All Conditions (Gold) or Totally & Permanently Incapacitated (Gold).

If you have a DVA Health Card - Specific Conditions (White), DVA will fund dietetic services if they are required because of an accepted war or service caused injury or disease. For more information about the White Card, please see Factsheet HSV61 - DVA Health Card - Specific Conditions (White).

If you are an allied veteran, you are eligible for treatment of war caused disabilities accepted by your country of enlistment. Please see Factsheet HSV62 - Commonwealth and Other Allied Veterans for information about the services available.

How do I access this service?

You must be referred to a dietitian who provides services under the Medicare Benefits Scheme (MBS). A referral can be issued by a:

  • Local Medical Officer (LMO)
  • General Practitioner (GP)
  • medical specialist
  • treating doctor in hospital
  • hospital discharge planner, or
  • dietitian with a current referral.

Referrals remain active for 12 months from the date of referral, and cannot overlap from one 12 month period to the next.

What happens when I visit the dietitian?

Please present your DVA Gold or White Health Card at the beginning of a consultation or before you receive treatment. The dietitian will assess your health and nutritional needs. They will prepare a written dietary plan, and discuss it with you. The dietitian will provide you with a copy of the treatment record for your reference.

Do I need to sign a treatment record?

Service providers can submit treatment records electronically. If this is not the case, you may be required to sign a record of treatment at the completion of each visit to ensure your treatment is covered by DVA. Before you sign, please check that the treatment record shows:

  • your name
  • your DVA file number
  • the date of treatment
  • the item number for the service provided, and
  • your accepted disability or condition for which you required dietetic services (if you are a White Card holder).

If you are unable to sign, a member of your family, or someone else who attends the appointment with you, may sign on your behalf. Otherwise the dietitian must note that you are unable to sign.

Are there limits to the number of services I can receive?

Yes, your dietitian will determine the type, number and frequency of services you require according to your assessed clinical need. You should advise your treating dietitian if another dietitian has treated you during the previous 12 months. This will prevent your current provider from experiencing difficulties in claiming payment for services provided to you.

Do I need to pay the dietitian for treatment?

No, your dietitian will bill DVA directly for any treatment provided to you. This represents the full fee for the service provided. If you are billed by your dietitian, do not pay the account and advise DVA immediately.

Can I choose to be treated as a Medicare or private patient?

Yes you can choose to be treated as a Medicare or private patient. However, if you choose one of these options, DVA will not pay for any services that have been paid in part or full by Medicare, private health insurance or a third party compensation benefit.

More Information

DVA General Enquiries

Phone: 1800 555 254 *

Email: GeneralEnquiries@dva.gov.au

DVA Website: www.dva.gov.au

Factsheet Website: www.dva.gov.au/factsheets

* Calls from mobile phones and pay phones may incur additional charges.

Related Factsheets

Disclaimer

The information contained in this Factsheet is general in nature and does not take into account individual circumstances. You should not make important decisions, such as those that affect your financial or lifestyle position on the basis of information contained in this Factsheet. Where you are required to lodge a written claim for a benefit, you must take full responsibility for your decisions prior to the written claim being determined. You should seek confirmation in writing of any oral advice you receive from DVA.

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4 June 2018