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Factsheet HSV139 - Information for Veterans on the Medical Grade Footwear Program


This Factsheet describes the Medical Grade Footwear (MGF) Program, who is eligible, how to access MGF, and what types of MGF are available to DVA clients.

What is the MGF Program?

The Program aims to provide MGF and related services, including footwear modification and repairs.

MGF may be prescribed when readily available everyday footwear cannot be used or modified due to your foot structure or clinical reasons.

What is considered MGF?

MGF is footwear clinically prescribed to accommodate and/or correct abnormal foot and/or ankle structure or significant deformity.

MGF can be either of the following:

  • ready-made extra depth and/or width MGF listed on DVA's MGF Register,
  • custom made MGF which meet DVA’s technical specifications, is manufactured by a person or organisation contracted to DVA, and has been approved by DVA for supply.

Who is eligible for MGF?

If you are a Gold Card holder, you may be eligble to obtain clinically prescribed footwear when you have an assessed clinical need and your foot structure meets the criteria for MGF.

If you are a White Card holder, you may be eligble to obtain clinically prescribed footwear when you have an assessed clinical need due to a disability accepted by DVA as being related to your service.

When will DVA not pay for MGF?

DVA will not pay for MGF if the provision is for any of the following:

  • inappropriate styles of shoes (for example, runners/sneakers, slippers, slip-on style shoes, open heeled sandals/shoes or orthotic sandals or shoes),
  • shoes provided for the sole purpose of accommodating orthoses. Your provider should be able to fit orthoses in appropriate off-the-shelf footwear.

How do I access MGF?

Stage Description

The following table demonstrates the stages of accessing MGF for eligible DVA clients.


Your doctor writes a referral to an assessing health provider (i.e. podiatrist or specialist) to assess your need for MGF.


If clinically required, the assessing health provider writes a prescription for MGF and refers you to a DVA-registered MGF supplier.


The MGF supplier organises any necessary DVA approvals and fits you with suitable MGF.


The MGF supplier sends the MGF to the assessing health provider who will organise an appointment with you to check the fit and issue the shoes.

Will DVA pay for modifications to my own footwear?

If you do not meet the criteria for MGF but clinically require modifications to your own suitable footwear, DVA may pay for the modification(s) e.g. heel raises, rocker soles and heel flares.

Will DVA replace my MGF if it is no longer suitable or worn out?

Yes, MGF can be replaced when it no longer suits your clinical needs or is worn and deemed unrepairable by your assessing health professional.

More Information

DVA General Enquiries

Phone: 1800 555 254 *


DVA Website:

Factsheet Website:

* Calls from mobile phones and pay phones may incur additional charges.

Related Factsheets


The information contained in this Factsheet is general in nature and does not take into account individual circumstances. You should not make important decisions, such as those that affect your financial or lifestyle position on the basis of information contained in this Factsheet. Where you are required to lodge a written claim for a benefit, you must take full responsibility for your decisions prior to the written claim being determined. You should seek confirmation in writing of any oral advice you receive from DVA.

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4 July 2019