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Factsheet HCS10 - Coordinated Veterans’ Care (CVC) Social Assistance


This Factsheet provides information about the Coordinated Veterans’ Care (CVC) Social Assistance services. It includes who is eligible and how to access these services.

What is the CVC Program?

CVC is a health care program available to eligible Gold Card holders who have one or more chronic conditions, complex care needs, and are at risk of unplanned hospitalisation. By encouraging a greater level of planning and coordination of health care services, the CVC Program aims to reduce unplanned hospitalisations and improve participants’ quality of life.

For more information about the CVC Program, see Factsheet HSV101 Coordinated Veterans’ Care Program.

What is CVC Social Assistance?

CVC Social Assistance is a 12 week service designed to (re)connect socially isolated CVC participants into community life. The services are community-based activities that meet the need for social contact to strengthen well-being and a sense of belonging.

The aim is to give those eligible CVC participants the confidence and independence to be involved in community activities, resulting in better health and a greater support network.

CVC Social Assistance services are provided through the Veterans’ Home Care (VHC) program.

Am I eligible for CVC Social Assistance?

To be eligible, you must be:

  • a Gold Card holder
  • enrolled in the CVC Program
  • socially isolated or at risk of becoming socially isolated; and
  • at risk of unplanned hospitalisation due to social isolation.

How do I access CVC Social Assistance?

To access CVC Social Assistance you will need a referral from your General Practitioner or Local Medical Officer. You will also need to be assessed by a VHC Assessment Agency to determine your social assistance needs. Most assessments are done over the phone. To arrange an assessment call a VHC Assessment Agency on 1300 550 450^.

How does it work?

Following your VHC assessment, the services you need will be written in a care plan and sent to you and a VHC Service Provider. The VHC Service Provider will call you to discuss a suitable time to provide their service(s).

You will be visited regularly by your VHC Service Provider over the 12 week period. Towards the end of the program, focus will shift to helping you do these activities independently.

How much does it cost?

Your VHC care plan will show if a copayment is required. $5 per week is usually requested, but your VHC Service Provider will discuss this with you. You will have to cover the costs for activities, such as admission fees or equipment.

You are not expected to pay for travel when accompanied by your VHC Service Provider.

Other Government services

Long term social support services are available through the Commonwealth Home Support Program. A VHC Assessment Agency can refer you to these services.

These programs are not funded by DVA and could have additional costs associated with this care.

For more information on social support services and other services, please telephone the My Aged Care national contact centre on 1800 200 422* or visit the My Aged Care website at

More Information

DVA General Enquiries

Phone: 1800 555 254 *


DVA Website:

Factsheet Website:

* Calls from mobile phones and pay phones may incur additional charges.

^ Calls should be made from a standard landline telephone, as calls from mobile phones are unable to be connected to a VHC Assessment Agency.

Related Factsheets


The information contained in this Factsheet is general in nature and does not take into account individual circumstances. You should not make important decisions, such as those that affect your financial or lifestyle position on the basis of information contained in this Factsheet. Where you are required to lodge a written claim for a benefit, you must take full responsibility for your decisions prior to the written claim being determined. You should seek confirmation in writing of any oral advice you receive from DVA.

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23 August 2018