We are working with the rest of the Government to keep you up to date with the latest news and information. We will keep this section updated with new information as it comes in.
You can visit the Department of Health's daily health alert regarding COVID-19.
You can use MyService to update your personal information, submit new claims and track the status of an existing claim. You can do this on your computer and on your phone.
Open Arms is open 24/7 if you need someone to talk to. If you have a counselling session scheduled but are feeling unwell or have concerns about attending it in person, call Open Arms on 1800 011 046 and they will reschedule it for you or discuss options for conducting it via telephone or video conferencing. You can visit the Open Arms website at openarms.gov.au.
You can read all of the latest news for veterans and the latest news for providers on their dedicated news pages.
- Good hygiene for Coronavirus (COVID-19)
Everyone must continue to practise good hygiene at all times. This can help to prevent the virus spreading.
Wearing a mask can help protect you and those around you in areas with community transmission when physical distancing is not possible.
- Quarantine for Coronavirus (COVID-19)
Read more about what quarantine is, who must go into quarantine, and what to do if you live with someone in quarantine.
- COVID-19 information for veterans about telehealth
On 20 July 2020, the Australian Government made changes to telehealth services provided by general practitioners.
- Veteran Access Networks (VAN) online and telephone support
Veterans and their families can continue to access DVA services online and by telephone throughout COVID-19.
- Information for having phone or video consultation with regular GP
Royal Australian College of General Practitioners' information and support if you need to see your GP and the safest, most appropriate way to do this is by a phone or video consultation.
- COVID-19 – actions government has taken to support healthcare
The Australian and state and territory governments have announced a number of significant measures to bolster the health care system and ensure access to health care for all Australians during the pandemic.
- COVID-19 – veteran mental health service arrangements
Mental health services delivered by psychiatrists, psychologists, general practitioners, occupational therapists and social workers will be provided as part of DVA’s new telehealth arrangements, where clinically appropriate. These services can still be covered by non-liability health care arrangements where applicable.
- COVID-19 and the veteran community
DVA has a Pandemic Business Continuity Plan in place to ensure that critical support and services remain available to the veteran community throughout the COVID-19 pandemic. We are closely monitoring the Government’s response and health advice and will adapt our planning accordingly.
- COVID-19 – calming and coping
By Dr Stephanie Hodson CSC, National Manager, Open Arms – Veterans & Families Counselling.
- Coronavirus disease (COVID-19)
Novel coronavirus (COVID-19) outbreak.
If your financial situation has changed, you should update your information as soon as possible. You can update this information by calling us on 1800 VETERAN (1800 838 372).
- Pandemic Leave Disaster Payment
On 3 August, the Prime Minister announced a pandemic leave disaster payment. People in Victoria and Tasmania may receive this.
- Coronavirus Supplement extended to 31 December
The Australian Government’s support for the Australian community through the coronavirus pandemic continues with the extension of the Coronavirus Supplement to 31 December 2020.
- Deeming rate reductions
Clients who receive income support payments from DVA will soon benefit from changes to the way financial assets are assessed, thanks to changes to deeming rates.
- DSH Insurance and COVID-19
During this extraordinary time with COVID-19, DSH Insurance has put in place mechanisms to help protect you and our wider community.
- Economic Support Payments
The Australian Government has recently announced two economic stimulus packages.
- Coronavirus Supplement
Certain DVA Education Schemes clients are now eligible to receive the temporary $550 per fortnight Coronavirus Supplement.
- Services at DVA VAN offices
For the safety of both staff and the veteran community there will be some changes to the provision of face-to-face services at DVA VAN offices.
To update your information or to ask specific questions about your situation, you can contact us. You can also follow us on Facebook, LinkedIn and Twitter.
You can call us between 8am and 5pm, Monday to Friday.
Telephone: 1800 VETERAN (1800 838 372)
International callers: +61 2 6289 1133