Coronavirus disease (COVID-19) information

We are working with the rest of the Government to keep you up to date with the latest news and information. We will keep this section updated with new information as it comes in.

You can visit the Department of Health and Aged Care's daily health alert regarding COVID-19.

You can use MyService to update your personal information, submit new claims and track the status of an existing claim. You can do this on your computer and on your phone.

Open Arms – Veterans & Families Counselling (Open Arms) is open 24/7 if you need someone to talk to. Contact Open Arms on 1800 011 046 if you have a counselling session scheduled but are feeling unwell or have concerns about attending it in person. They can reschedule or organise for the session to be held another way. Visit the Open Arms website at openarms.gov.au.

Back to top

Vaccination information

• Proof of vaccination
  Visit the Services Australia website to learn how to get physical and digital proof that you have received a COVID-19 vaccination. 
• Check your COVID-19 Vaccine Eligibility
  Find out when you can receive a COVID-19 vaccination with the Department of Health’s Vaccine Eligibility Checker.
• COVID vaccination roll-out FAQ
  Our Chief Health Officer has answered some of the more frequently asked questions about the COVID-19 vaccine roll-out. Note that this was published in August 2021.
• COVID-19 vaccine FAQs

Back to top

Treatment information

• More people at higher risk of severe illness from COVID-19 will be able to access life-saving oral antiviral treatments with changes to eligibility criteria from Monday 11 July.
• Action plans for treating COVID

Back to top

State news

Find up to date information for your state

• NSW
• Vic
• Qld
• WA
• SA
• Tas
• ACT
• NT

Back to top

Domestic and Family Violence Support

It’s ok to ask for help! If you, or someone you know is affected by family and domestic violence or you think you need to change your behaviour, confidential support is available 24 hours a day, 7 days a week. This includes information, support and counselling.

You can call 1800 RESPECT (1800 737 732), MensLine Australia on 1300 789 978 or Open Arms — Veteran & Families Counselling on 1800 011 046. In emergencies, please call 000.

Visit the family and domestic violence support page for more information.

Back to top

Education news

• Education schemes
  Students and Australian apprentices who receive support through DVA’s Education Schemes, including the education allowance, may be impacted due to the Coronavirus pandemic.

Back to top

Providers

• COVID-19 Information for Health care Providers
  Information for providers on changes in service delivery to our clients during the current pandemic.
• Permanent Telehealth Information for Health Care providers
  Information for providers on permanent telehealth services funded under DVA health arrangements. 
• Information for providers on temporary telehealth services re-introduced from 1 January 2022 to 30 June 2022.

Back to top

Financial news

If your financial situation has changed, you should update your information as soon as possible. You can update this information by calling us on 1800 VETERAN (1800 838 372).

• Entitlements and services for veterans living overseas
  Support for vulnerable Australian citizens whose return to Australia has been impacted by the pandemic.

Back to top

Health news

• Coronavirus (COVID-19) health alerts
  Stay up to date with the latest COVID-19 Health alerts, including official medical advices, case numbers and travel restrictions.  
• Emergency leave may apply if you have to leave an aged care facility due to COVID-19
  Read the latest advice from the Department of Health, or contact us, if you or a family member need to leave a residential aged care facility due to COVID-19. 
• Connecting with DVA
  Limited booked face-to-face service delivery is returning to Veteran Access Network (VAN) shopfronts for veterans and their families. DVA has introduced additional temporary telehealth services from 1 January 2022 to 30 June 2022.
• Telehealth here to stay
  Telehealth will be a permanent fixture in Australia’s health care system from 1 January 2022.
• Meeting your rehabilitation needs during COVID-19
  DVA's Rehabilitation Program and Rehabilitation Appliances Program have been working with providers and suppliers to maintain services during the pandemic.
• Community nursing program and COVID-19
  If you currently receive DVA-funded community nursing services, your provider can develop an individual pandemic plan with you and your family to help you stay well during the pandemic.
• Information for having phone or video consultation with regular GP
  Royal Australian College of General Practitioners' information and support if you need to see your GP and the safest, most appropriate way to do this is by a phone or video consultation. 
• COVID-19 – veteran mental health service arrangements
  Mental health services delivered by psychiatrists, psychologists, general practitioners, occupational therapists and social workers will be provided as part of DVA’s new telehealth arrangements, where clinically appropriate. 
• COVID-19 and the veteran community
  DVA has a Pandemic Business Continuity Plan in place to ensure that critical support and services remain available to the veteran community throughout the COVID-19 pandemic. 
• COVID-19 – calming and coping
  By Dr Stephanie Hodson CSC, National Manager, Open Arms – Veterans & Families Counselling.

Back to top

Contact us

To update your information or to ask specific questions about your situation, you can contact us. You can also follow us on Facebook, LinkedIn and Twitter.

Phone

You can call us between 8am and 5pm, Monday to Friday.

Telephone: 1800 VETERAN (1800 838 372)

International callers: +61 2 6289 1133

Back to top