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Telephone transformation

DVA is upgrading its telephone system to make it straightforward for veterans and their families to speak to the right person at the first point of contact. These are just two of the exciting initiatives underway to improve DVA phone services. Visit this page again for updates about further improvements.

Single phone number — 1800 VETERAN

We know it can be difficult for veterans and their families to identify the correct entry point when calling DVA due to the many telephone numbers that currently exist to access services. We also know that those with complex queries may be transferred to multiple destinations to meet their needs.

We are designing a better experience by providing a primary access number. This number is 1800 VETERAN (1800 838 372). 1800 VETERAN will become the single point of entry for most phone calls from veterans and their families, so it is straightforward for you to speak to the right person at the first point of contact.

DVA will retain a small number of additional telephone numbers for specific veteran needs, including Open Arms — Veterans and Families Counselling and the Veterans' Review Board.

Tell DVA — call steering via Open Speech

This new technology now enables you to describe your enquiry in your own words, rather than having to interpret and manually select from a menu of options. By simply stating what you need, you will be automatically transferred to the correct business area, so that you are speaking to the right person as soon as possible when calling DVA.

More information

If you have any questions about these initiatives, email your enquiry to GeneralEnquiries@dva.gov.au or call 1800 VETERAN (1800 838 372).

If you would like to provide feedback on any of these initiatives, use the DVA feedback form.

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