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Veterans’ Advocacy and Support Services Scoping Study

An independent study is investigating how current and former Australian Defence Force members and their families are assisted to access entitlements and services. The Veterans’ Advocacy and Support Services Scoping Study is being led by Mr Robert Cornall AO, former Chair of the Defence Abuse Response Taskforce. The Advocacy Study is expected to report to the Australian Government in December 2018.

Two parliamentary committees have recommended changes to the current advocacy system.

The aim of the Advocacy Study is to determine the most suitable advocacy model for Australian veterans and their families which:

  • is efficient, effective and, at a minimum, is comparable in quality and value with those available to Australian civilians in accessing government entitlements
  • is based on veterans’ individual needs and protects their interests
  • is sustainable, consistent and scalable to meet fluctuations in demand, and
  • provides personalised advice when claims are unsuccessful, and options for appeals.

For more information read the Advocacy Study Terms of Reference.

Public consultation and submissions

The veteran, ex-service and Defence communities are being widely consulted as part of the Advocacy Study, including younger veterans, female veterans and veterans’ families. The Study is also seeking the views of relevant policy and technical stakeholders in Australia and overseas, including the Veterans’ Review Board, the Administrative Appeals Tribunal, and representatives from the legal, community, health and disability sectors.

Public submissions will be accepted until mid-2018. A discussion paper is being prepared to assist organisations and individuals in developing their submissions. When it is ready it will be available on this website. If you would like to receive a copy of the discussion paper, please send an email to: advocacy.study@dva.gov.au.

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