A Veteran Support Officer is an adviser who can help you work out what DVA benefits you can get. They are available to offer you support and guidance, and they can help you to submit a claim before you leave the Australian Defence Force (ADF).
Veteran Support Officers (VSOs) used to be called On-base Advisors (OBAS).
VSOs deliver enhanced DVA services, and will tailor the support you require based on your individual circumstances.
We employ VSOs. They are not Defence employees.
VSOs are available to help all members of the ADF. This includes members who are not leaving the forces. They can provide support to you and your family.
A VSO will:
tell you about the support that we offer
help you to apply for benefits and services
offer advice to you and your family about moving into civilian life
teach you to use
MyService and other online services
They can also help you to submit a claim while you are still enlisted. This will make it easier for you to access services and support and when you have left the ADF.
You should reach out to a VSO if you:
are medically or administratively separating
have been medically downgraded at any time
have been deployed
have come home from an exercise or deployment early due to injury or illness
have any questions about the services and support we offer to serving members and their families
We also suggest that you contact a VSO if you have been injured or taken ill.
Veteran Support Officers are on more than 56 bases around Australia.
You can make an appointment by sending an email to
with: VSO [at] dva.gov.au
your full name and date of birth
your PMKeys number
preferred telephone contact number
the name of your base
the state or territory where you live
You should also tell us if you are transitioning out of the ADF within the next 6 months.
You can also make an appointment to see a VSO by calling us on
1800 VETERAN (1800 838 372).
Some states previously had their own email addresses. VSOs now have a national email address:
VSO [at] dva.gov.au
A VSO is usually located at either the Joint Health Command Facility or near the Transition Cell on your base.