Changes to MyAccount and MyService

Changes to MyAccount and MyService gabrielle.seal Thu, 29/07/2021 - 19:10

More services are moving to MyService

Over the past few months, we have been increasing the services you can access on MyService. MyService will soon be your one-stop access point for all your DVA online services.

As part of this change MyAccount will be turned off in the coming months.

If you’re a MyAccount holder and have correspondence in your inbox that you want to keep, you’ll need to save it to where you store your electronic files. To help you do this, we’ve provided instructions on the DVA website.

The letters you currently receive in your MyAccount inbox will temporarily be sent to you via Australia Post once MyAccount is turned off.

MyService users will soon see DVA letters in their myGov inbox

We’re working towards having as many of our letters available digitally and being sent to your myGov inbox. This is a step forward to align with Australian Government service delivery standards. Delivery of your DVA letters is secure and myGov will automatically send you a message to let you know you have mail. You can access your mail on your preferred device wherever you have internet access.

We’re starting small to make sure we get it right for you. Letters about changes of circumstances, lump sum advances, and income support acknowledgement are the first to be sent to your myGov inbox. Over the next 12 months, we will be increasing the types of letters to be sent to your myGov inbox, including the letters currently sent to MyAccount holders.

If you want to receive your mail by post, you will see a new feature in your MyService account where you can choose how your letters from DVA will be sent to you. Look for ‘Correspondence’ on your MyService homepage.

If you don’t have a MyService account you will continue to receive your letters by Australia Post.

More information

We’re excited to be improving our online services so that it is easier for you to interact with us.

For more information and to register for a MyService account, visit dva.gov.au/myservice.

If you need help, call 1800 VETERAN (1800 838 372).