Fraud and non-compliance

Last updated: 
24 January 2020

Fraud is ‘dishonestly obtaining a benefit, or causing a loss, by deception or other means’ as defined under the Resource Management Guide No. 201 - Preventing, detecting and dealing with fraud.  DVA has statutory fraud control obligations under section 10 of the Public Governance, Performance and Accountability Rule 2014.

Who can commit fraud?

Anyone can commit fraud. These crimes occur in all sectors of the Community to varying degrees.

Specific to DVA, there is the potential for individuals in receipt of benefits or entitlements from the Department, service providers, contractors and Departmental staff to commit fraudulent and non-compliant acts.

Who investigates fraud?

DVA has a dedicated team located in the People Services Branch that is responsible for investigating allegations of fraud and non-compliance against service providers, clients and staff.

The Parliamentary  and Governance Branch is responsible for fraud and non-compliance governance, oversight and coordination of controls and compliance activities across the Department and operational intelligence functions.

Together they maintain and provide assurance on the integrity of the Repatriation framework and the Department’s operations to ensure expenditure and resources are appropriately utilised to support the veteran community.

Departmental policy on fraud

The Department takes all allegations of fraud and non-compliance seriously and thoroughly investigates these to uphold the integrity of the Repatriation System. DVA will seek to recover wrongly obtained funds by individuals and entities found to have committed fraud or non-compliance.  The Department may also seek legal action depending on the circumstances.

What should you do if you suspect fraud or non-compliance?

You should report it by completing the Reporting fraud form online, sending an email to the fraudallegation [at] (fraud allegation mailbox) or calling the DVA general enquiries line on 1800 555 254 (free call).

The Department will assess and respond to allegation/s of fraud or non-compliance to up hold the integrity of the Repatriation Scheme.

What information should I include in referring a matter for investigation?

  • The number of people alleged to have committed fraud or non-compliance.
  • The name of the person/s, gender, their date of birth and address (if known).
  • Whether the alleged person/s are a client, health service provider or staff member of DVA (or other).
  • The specific act of fraud or non-compliance this person is alleged to have committed.  Please provide as much detail as possible.
  • Any form of supporting evidence.
  • Whether you wish to remain anonymous.
  • Whether you permit for a DVA officer/investigator to contact you into the future to obtain further information from you regarding this matter.

Please note, an allegation may not be able to be investigated if the referral does not contain enough information.

Can I remain anonymous when referring a matter?

Yes.  You can choose not to provide your name and contact details when referring a matter for investigation.

Alternatively, you can choose to provide your name and contact details, which enables an investigator to contact you if they needed to ask further questions to support their enquiries.

Your personal details, if provided, will be recorded securely on the Department’s investigation system that is locked down – only investigative officers can see this information. Other Departmental staff cannot access this system and therefore cannot see who referred an allegation for investigation. 

If you advise you wish to remain anonymous, your personal details will not be recorded in this system.

Please be aware that if you do choose to provide your personal details, the Department does not release any information about the identity of individuals referring allegations for investigation. Your personal details will be kept confidential, even if you have provided this information.

Will I be kept informed of the progress of an investigation?

Due to restrictions under the Privacy Act 1988, the Department will not provide any form of comment or update on the status of allegations made.

Where an investigation is conducted and the findings relate to business process or operational improvements, the Department may advise you of the outcome. However, where the findings relate to an individual, the Department will not inform you due to restrictions under the Privacy Act 1988.

Further information

Should you require advice or guidance on reporting a suspected case of fraud or non-compliance, you can send your enquiry via email to the fraudallegation [at] (fraud allegation mailbox), or alternatively call the DVA general enquiries line on 1800 VETERAN (1800 838 372) (free call).