Agency multicultural plan

Last updated: 
17 January 2020

This Agency Multicultural Plan (AMP) covers the Department of Veterans’ Affairs (DVA) and all agencies within its portfolio, excluding the Australian War Memorial which is not covered under the FMA Act.

Our vision for Multicultural Access and Equity Policy

The Department’s vision for this AMP is to lay a foundation of data collection, planning and policy which can be built on in subsequent AMPs.

Over the two year period of this AMP a set of policies will be developed to increase the Department’s awareness of its culturally and linguistically diverse (CALD) client groups. This will include the development of ways to collect data about the cultural, linguistic or ethnic background of the Department’s clients as well as ways to better service these groups.

Our Department

The Department of Veterans’ Affairs is responsible for supporting those who serve or have served in defence of our nation, as well as commemorating their service and sacrifice.


First Assistant Secretary, Client and Commemoration Division, Maj. Gen. Dave Chalmers, AO, CSC, is the Senior Executive Officer responsible for the Department’s AMP.

The Department’s AMP is focused on determining what CALD communities the Department needs to service better.

As the Department has focused this AMP on building a foundation for the future, it is envisaged that multiple working groups will be established through the life of this AMP to ensure all obligations are achieved.

Focus area: Capability – Data Collection

Currently the Department does not collect any data on ethnic, cultural or linguistic backgrounds. It is therefore difficult to estimate the level of need for language services within its client base. Data collected from other agencies such as the Department of Defence and the Australian Bureau of Statistics (ABS) will help define the DVA CALD client-base.