Client Satisfaction Survey - Previous results

Last updated: 
15 January 2020



In 2014, ORIMA Research conducted the survey from July to August. During this survey, feedback was provided from 2,820 clients through phone interview and 253 clients through an online survey.

The key objectives of the survey were to:

  • provide an indicator of satisfaction amongst the veteran community with DVA client services;
  • better understand the communication experiences and expectations of client groups to assist in identifying opportunities for service delivery improvements; and
  • form a baseline from which to measure the success of future changes to DVA’s service delivery environment.

ORIMA Research’s full summary of survey findings, including all aggregated results, is available here. Refer to page 13 of the Summary Report for actual respondent numbers by age group.