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White Cards for all eligible personnel exiting ADF

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From mid-2018, eligible personnel transitioning from the Australian Defence Force (ADF) will automatically receive a White Card to access mental health treatment without having to submit a claim.

Once a veteran has a White Card or letter from DVA confirming their eligibility, they can show either to treatment providers to receive treatment paid for by DVA.

Treatment providers include general practitioners, psychologists, psychiatrists, mental health social workers, mental health occupational therapists and hospital services.

Veterans should check whether their treatment provider accepts DVA White Cards when making an appointment.

Veterans have to pay for any pharmaceuticals prescribed, but are able to purchase these at a concessional rate.

Veterans may also be eligible for a fortnightly payment to help with the cost of pharmaceuticals, and will receive written notification from DVA if this is the case. Recently transitioned ex-servicemen and women should contact DVA if their contact details have changed since leaving the ADF.

Those who have already transitioned from the ADF and do not have a White Card for mental health treatment may still be able to access this treatment by contacting DVA via email (nlhc@dva.gov.au) or by calling 1800 555 254.

Eligible veterans are those who have served at least one full-time day in the ADF and reservists with at least one day of continuous full-time service, disaster relief service, border protection service or who have been involved in a serious service-related training accident.

All mental health conditions are covered, including PTSD, anxiety, sleep disorders, alcohol use disorder and substance dependencies. The condition does not need to be service-related, and it is not necessary to have a diagnosis.

For news on accessing White Cards and Gold Cards online, see Health Cards go digital.

For more information, please call DVA on 1800 555 254 or email generalenquiries@dva.gov.au, or visit the DVA website.

Immediate assistance can also be provided by the Veterans and Veterans Families Counselling Service (VVCS), which provides a free and confidential 24-hour counselling service for eligible veterans and their families on 1800 011 046.

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