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Review underway at DVA into rehabilitation appliance services

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DVA is conducting a comprehensive review of its rehabilitation appliance services, particularly the Rehabilitation Appliances Program (RAP), to ensure these services continue to be appropriate, effective and efficient in meeting the veteran community’s needs.

Rehabilitation appliances assist veterans, war widows, widowers and dependants to minimise the impact of disabilities and enhance quality of life.

These services issue aids and devices to help veterans and their families, including medical-grade footwear, diabetes products, mobility aids and home modifications.

The review is consulting with the veteran community, ex-service organisations, health professionals and stakeholders across government.

It is focused on rehabilitation appliances and will not be looking at other services such as medical treatment, compensation, pensions or home care.

Hearing aids and services provided under the Australian Government Hearing Services Program (administered by the Department of Health) are also not in scope. However, assistive listening devices, which are designed to help the user hear better in a specific situation (such as headsets for watching television, or personal amplifiers) are provided under DVA’s RAP and so are a part of the review.

If you would like to provide feedback on your experience with accessing aids and appliances through DVA, please contact your local ex-service organisation, which can provide input through our National Consultation Framework. Alternatively, you can email DVA directly at RAP.Review.2018@dva.gov.au. Input should be provided by 15 August 2018.

Recommendations resulting from the review are expected to be finalised towards the end of 2018.

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