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Government invests in improving DVA services

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As part of the 2017–18 Budget, the Government delivered on its commitment to improve services for veterans by investing $166.6 million to implement the first year of DVA’s Veteran Centric Reform (VCR) program.

The goal of VCR is to change DVA from an organisation that focuses on claims to one that places veterans at the centre of everything it does.

Through VCR, DVA will update its business processes and antiquated computer systems to provide clients with easier access to DVA services. This Budget funding will deliver better support and services for veterans, underpinned by digital access, streamlined processes and modern technology.

Through VCR, veterans and their families will experience:

  • simpler, better, digitally enhanced services when they interact with DVA
  • simpler, more successful transition from the ADF
  • access to early treatment for physical and mental health issues to prevent problems becoming more acute later in life.

In addition, from 1 July 2017, DVA will implement a suite of initiatives to further support members of the ADF and their families to successfully transition into civilian life, such as conducting a two-year trial that will allow veterans to access medical treatment for specified conditions while their Military Rehabilitation and Compensation Act 2004 or Safety, Rehabilitation and Compensation Act 1988 claims are processed.

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