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VVCS counselling – when and where you need it

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The Veterans and Veterans Families Counselling Service (VVCS) is at the frontline of mental health and wellbeing support for veterans and their families, so it is essential that VVCS services are accessible and located near veterans and their families.

Over the past few years, VVCS has been making changes to ensure that its service provision meets the needs and expectations of clients.

Image includes the VVCS logo with silhouette of family of four. Also provides 24-hour phone number 1800 011 046.VVCS has enhanced its workforce capability, strengthening its clinicians' ability to deliver cognitive processing therapy and family inclusive practices as part of its evidence-based service offering, which includes single, couple and family counselling, group programs and community outreach.

VVCS has also improved client accessibility to clinicians through a number of recent initiatives, including introducing counselling via online video conferencing (i.e. Skype), increasing the number of locations nationally where clients can access a staff clinician, and expanding its outreach clinician network.

In addition to offering face-to-face and phone counselling, VVCS is now also able to deliver counselling using Skype (a popular, free, internet based technology). Skype allows clients who are unable to leave their homes or live in locations where there are no staff or outreach clinicians to get the support they need without having to travel. In 2016, VVCS will be evaluating this mode of counselling, with a view to making it part of its regular service-offering into the future.

VVCS has also opened more satellite centres, locating a staff clinician in a regional medical super centre or serviced office. Often located near Australian Defence Force (ADF) bases, these centres allow clients to have simplified access to clinicians close to home.

For clients in rural and remote areas, and for those in a location with a VVCS centre for whom travel to the centre is not practical, the outreach network allows clients to see a well-trained, ADF-aware clinician close to home.

Above all else, VVCS will maintain its strong presence across Australia as it evolves to meet the needs of its clients into the future. Our goal with these changes is to ensure that VVCS remains Australia's leading provider of mental health and wellbeing support to the veteran and ex-service community and their families.

For help or to learn more about VVCS services, call 1800 011 046 (24/7) or visit their website.

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