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DVA services over the holiday period

We'd like to wish everyone a happy and safe holiday, and remind veterans and their families that Open Arms​ — Veterans & Families Counselling are available 24/7 for immediate counselling support on 1800 011 046.

This number is for counselling only, if you require urgent assistance, please call 000.

You can also access our At Ease portal any time for online mental health information and support.


Pension payments due to be paid on Thursday, 20 December 2018 and Thursday, 3 January 2019 are not affected over this period.  The first pension pay day of the New Year will be on Thursday, 3 January 2019.

Incapacity payments due to be paid on Thursday, 27 December 2018 will be brought forward and will occur between Friday, 21 December and Monday, 24 December 2018. Incapacity payments will resume as usual in the New Year with the first regular payment on Thursday, 10 January 2019.


DVA staff will be available to process transport requests for medical treatment on 27, 28 and 31 December 2018. To make a transport request, please call 1800 550 455.

The transport booking service will be closed on 25 and 26 December 2018 and 1 January 2019.

If transport is required during this period and has not been pre-booked, you can pay for the transport up front and seek reimbursement when offices re-open.

Alternatively, if you are an existing MyAccount user, you can make new transport bookings, and review existing ones at MyAccount.

For travel in an emergency always dial 000.

Defence Service Homes Insurance

If you have an enquiry regarding your Defence Service Homes Insurance, or require help with policy or claims — assistance is available 24 hours a day on 1300 552 662, and payments can be made on 1300 304 989, for the cost of a local call.

Hospital admissions

Doctors can admit DVA patients into hospital and request retrospective approval for the admission, where required, when DVA resumes full services.

Pharmaceutical approvals

Providers seeking prior approval for pharmaceuticals can call the Veterans' Affairs Pharmaceutical Advisory Centre (VAPAC) 24 hours a day on 1800 552 580.

We extend our best wishes for a happy and safe festive season.

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