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Nominated Representatives

Representing a DVA Client

A ‘Nominated Representative’ is a third party authorised to represent a DVA client in their dealings with the department.

People or organisations desiring access to a DVA client’s information, or to manage their affairs, must have written consent.  This may be an online request, a letter, a form, a court notice or other documentation.

Who can represent a DVA client?

Representatives may be partners, children, trustees, agents, or legal representatives.  They may be an organisation such as a nursing home that receives client payments. 

A close friend or client’s child may hold a Power of Attorney and be recognised by DVA as a representative to make changes and arrange services. 

Another type of representative is the claim representative, such as Ex-Service Organisations, who assists clients with claims.

A DVA client or their representative can request online approval for the representative.

How can a Nominated Representative help?

What Nominated Representatives can do on behalf of a DVA client depends on the representative role they have.

They may be able to simply provide information or enquire about a client’s record, or update details and request services.

Online Access for Nominated Representatives

Nominated Representatives can now get their own ‘MyAccount’ to access a DVA client’s information online.

Nominated Representatives may be able to access payment information, update details, re-direct mail, organise transport services, submit applications for reimbursements, view accepted medical conditions and initiate other DVA services.

For more information or enquiries, please contact:
Email:  online_services_support@dva.gov.au  
Phone: 02 6225 4685

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