Feedback form

Using this form

Use this form to submit an online complaint, compliment or suggestion to us about our programs, staff or services. This includes services delivered on our behalf by providers and contractors. This form is an alternative option to calling, emailing or writing to us. Once completed, press the 'Submit' button to complete the process.

General enquiries regarding DVA (not feedback)

To make an enquiry about accessing support or managing your business with DVA, please use the General Enquiries form or call 1800 555 254.

For Open Arms Feedback

Please email feedback for Open Arms - Veterans and Families Counselling (formerly VVCS) to openarms.coord@dva.gov.au or call 1800 011 046.

Fraud

Please email fraud allegations to: fraudallegation@dva.gov.au or call 1800 555 254.

(if applicable)
NOTE: We can accept a complaint from a third party (e.g.; family member or ex-service representative). However, personal information cannot be disclosed to anyone without the DVA client's permission unless a relevant Power of Attorney or Guardianship is in place and has been advised to the DVA.
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Privacy

Your personal information is protected by law, including the Privacy Act 1988. Your personal information may be collected by the Department of Veterans’ Affairs (DVA) for the delivery of government programs for war veterans, members of the Australian Defence Force, members of the Australian Federal Police and their dependants. Read More: How DVA manages personal information.