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About DVA

Who we support

A group of female veterans from different backgrounds posing for a photoThe Australian Government Department of Veterans' Affairs (DVA) supports:

  • veterans, war widows and widowers
  • serving and former defence force members
  • eligible Australian Federal Police members with overseas service
  • Australian participants in British nuclear tests in Australia, and
  • their dependants and carers by providing assistance.

A man and woman wearing a blue cap smiling at the cameraOur Mission

To support those who serve or have served in the defence of our nation and commemorate their service and sacrifice.

Our Vision

We will be a responsive and flexible organisation, efficiently delivering high quality, connected services to all generations of veterans and the wider veteran community.

A group of male veterans seated on a couch smiling at the cameraOur Purpose

To support those who serve or have served in the defence of our nation and commemorate their service and sacrifice, through:

  • Maintaining and enhancing the quality of life of clients by improving their financial wellbeing and self-sufficiency.
  • Maintaining and enhancing the quality of life of clients by improving their physical and mental wellbeing.
  • Acknowledging and commemorating veterans' service and sacrifice, and promoting an increased understanding of Australia's wartime history.

Where to find out more:

 

Who can access DVA's services

A doctor treating their patient, a nurse giving information to another person, a man on a worksite talking to his supervisorVeterans

Veterans who have served in Australia's defence force may be eligible for pensions or benefits from DVA, depending on their individual situation. Some British, Commonwealth and Allied veterans who served in conflicts in which Australia was involved may also be eligible for pensions/or benefits from DVA.

Former serving members

If you are a former member of Australia's defence force (including in reservist and cadet positions), you may be eligible to claim compensation for any medical condition related to your service. The entitlements available depend on the legislation applicable at the time of service and the type of service you rendered.

A man lifting weights at the gymCurrent serving members

If you are a current serving member of the Australian Defence Force (ADF), including in reserve and cadet positions, you may be eligible for medical treatment (e.g. if you are in the process of being discharged from the ADF), rehabilitation and compensation or vocational services for any condition relating to your service.

Family and dependants

If you are married to, in a de facto relationship with, or separated from, a member/ veteran (including same-sex relationships), you may be eligible for benefits as a partner.

If you are a widow or widower of an eligible member/ veteran, you may be able to access financial assistance and other benefits from DVA.

A woman giving a speech to a room full of peopleFinancial assistance, student support services including education schemes, guidance and counselling services may be available to children of eligible veterans.

Police officers

If you are a police officer who served in a declared peacekeeping force, you may be eligible to claim disability compensation pension and treatment for any injury or disease accepted as being caused by your peacekeeping service. You may also be eligible for the Veterans' Vocational Rehabilitation Scheme.

 

Health care cards

What cards does DVA issue?

A sample DVA gold health cardCards are provided to identify the eligibility of veterans, former ADF members and their dependants for a range of benefits.  There are different eligibility requirements for each type of card.

Current and former permanent members of the Australian Defence Force or reservists who have rendered at least one day of continuous full-time service for the treatment of any mental health condition.

Gold Card

The Gold Card:

  • 'DVA Health Card—All Conditions within Australia', and
  • 'DVA Health Card—Totally & Permanently Incapacitated'

gives you access to a wide range of public and private health care services, for the treatment, at the department's expense, of all your health care conditions whether war or service related or not.

DVA white health cardWhite Card

The White Card:

  • 'DVA Health Card—Specific Conditions'

gives access to a wide range of public and private health care services for the treatment, at the department's expense, of your disabilities and conditions accepted as war or service related.

Veterans of the Australian Defence Force may also receive treatment for the following conditions whether service related or not:

  • cancer (malignant neoplasm)
  • pulmonary tuberculosis, and
  • any mental health condition.

Treatment for Mental Health Conditions

Under Non-Liability Health Care, a White Card may also be issued to current and former permanent members of the Australian Defence Force or reservists who have rendered at least one day of continuous full-time service for the treatment of any mental health condition.

There is no need to lodge an application form for non-liability health care for your mental health condition.  You can email your request for non-liability health care for any mental health condition to:

or apply over the phone by calling DVA on:

For mental health conditions, a diagnosis is not required.

 

Contacting DVA

On the Phone (8am–5pm, Mon–Fri)

Website

Website: www.dva.gov.au

DVA also offers a range of client online services available from the website

Email

Email: GeneralEnquiries@dva.gov.au

Mailing address

To contact DVA by mail, please address your correspondence to:

Department of Veterans' Affairs
GPO Box 9998
Brisbane QLD 4001

In Person

Your local office is at:

DVA Veterans' Access Network (VAN)
Department of Human Services (DHS) Service Centre
2–6 Bowes Street, Woden, ACT 2606

On Base

DVA has a presence on more than 40 ADF bases nationally and offers members information and advice about the support and entitlements that they might be able to receive through DVA. Call DVA to make an appointment.

Where to find out more:

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