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Your privacy is important to us. We are bound by the Privacy Act 1988 (the Privacy Act) and the Australian Privacy Principles (APPs). The APPs regulate the handling of personal information by Australian government agencies and businesses under the Privacy Act.

DVA collects personal information in order to deliver government programs for war veterans, members of the Australian Defence Force, members of the Australian Federal Police and their dependants.

DVA Privacy Policy

The DVA Privacy Policy (DOCX 81 KB) tells you how we manage your personal information. This includes:

  • the kinds of personal information that we collect and hold about you;
  • how we collect your personal information;
  • how we hold your personal information;
  • the purposes for collecting, holding, using and disclosing your personal information;
  • how you may access your personal information held by us and correct that information where it is incorrect;
  • how you may make a complaint about the way we collect, hold, use or disclose personal information, and how we will deal with privacy related complaints;
  • whether we will (or are likely to) disclose your personal information to overseas recipients and the countries where such recipients may be located.

Privacy Notices

DVA is required to notify you of certain matters when it collects personal information about you. The below privacy notices, together with the DVA Privacy Policy contain information, such as the purposes for which DVA collects personal information, the usual parties to whom DVA may disclose this information and more.

How to make a complaint

You can complain to us in writing about how we have handled your personal information. For more information on how DVA manages complaints, compliments and feedback, please refer to DVA’s Feedback Management Policy.

DVA Website Privacy Policy

In accordance with the Guidelines for Federal and ACT Government World Wide Websites issued by the Australian Privacy Commissioner, the Department of Veterans' Affairs (DVA) provides the following privacy statements.

Security of your information

DVA applies a range of security controls to protect its websites from unauthorised access. However, users should be aware that the World Wide Web is an unsecured public network. Users should be aware that there are risks when transmitting information on the internet. Information submitted unencrypted by electronic mail or web forms may be at risk of being intercepted, read or modified. Some interactive services on this website may request personal information as part of the provision of the service. DVA encrypts all data transmitted between your computer's web browser and DVA's computers when you make use of any of these services. The encryption process used by DVA is secure socket layer (SSL). For SSL encryption to work, your browser must support SSL.

External sites not operated by DVA that are linked to this site are outside DVA's control and you are advised to review their privacy and security statements when visiting those sites.

Site visit data

DVA makes a record of your visit and logs the following information for statistical purposes:

  • the user's server address
  • the user's top level domain name (e.g. .com, .gov, .au, .uk etc.)
  • the date and time of the visit to the site
  • the pages accessed and documents downloaded
  • the previous site visited
  • the type of browser used.
  • the type of device used.

DVA will not make any attempt to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the internet service provider's logs.


A cookie is a collection of information, usually including a username and the current date and time, stored on the local computer of a person using the World Wide Web, used chiefly by websites to identify users who have previously registered or visited their site.

Cookies can be 'persistent' or 'session-based':

  • persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon returning to the website from which the cookie was issued
  • session-based cookies are short-lived, are used only during a browsing session, and expire when you close your browser.

The DVA website session cookies during a search query of the website. No other cookies are employed on the website except for those associated with the search engine. Website statistics for the DVA website are generated from the web logs as outlined above under 'Site visit data'.

Once you have closed your browser, the session cookie set by the DVA website is destroyed and DVA does not maintain any personal information that might identify you should you visit our website at a later date.

DVA does not use persistent cookies on its websites.

Use of email

If you do not wish to contact DVA through email or use of an online form you can contact DVA through other means, such as post, fax or telephone (see DVA’s contact details(this link will open in a new tab)). If you choose to use email to request information of a personal nature, DVA may provide that information to you by replying to your email. If you do not want DVA to provide personal information to you using email, please include a postal address, fax number and/or telephone number so that you can be contacted by your preferred method.

DVA also has a Secure Mail Facility for the sending of sensitive emails. Currently, external parties are not able to initiate and send sensitive e-mails via this facility. External parties are only able to respond to sensitive e-mails sent to them by DVA. See further information and tips for using the Secure Mail Facility(this link will open in a new tab).

Subscription lists

If you subscribe to a mailing list on any of DVA's websites, your email address and any other personal information that you might provide will be maintained on our mailing list. The mailing list is hosted by an external service provider. It will only be used for the purpose for which you have provided it and will not be added to another mailing list without your prior consent, which DVA will seek through a request in writing. We will not use your email address for any other purpose and will not disclose it without your consent.

No spam

The publication of electronic addresses on this website is for the information of users. DVA does not authorise the receipt of commercial electronic messages (generally known as spam) at any published electronic address. They are to be used for legitimate correspondence only.
PIA Reference number Project description Commenced Finished Branch responsible
Privacy Impact Assessment Register
- Veterans’ Affairs Legislation Amendment (Digital Readiness and Other Measures) Bill 2016 – Public Interest Disclosure Provisions 2016 2016 Legal Services and Audit

DVA Triage Project – Advice on sharing of client information between Open Arms and the Department of Veterans’ Affairs

16 November 2018 30 January 2019 DVA Client Coordination and Support/Open Arms
Lex 22948 Implementation of the Cloud hosted replacement Veterans Review Board Case Management System 1 July 2018 13 August 2018 Veterans Review Board/Portfolio Assurance and Risk Branch 

Digital Readiness Bill Privacy Impact Assessment – Executive Summary

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