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Eligibility for serving members

If you are currently serving in the ADF or considering transitioning out of the ADF, you may be able to receive ongoing support, supplements or services in relation to a range of conditions. DVA can also provide support to ADF members who are injured as part of non-operational service.

Responses to frequently asked questions by serving members are available.

If you have been injured or have suffered an illness which you believe relates to your ADF service, you should lodge a claim with DVA as close to the event as possible. If liability is accepted, you may become eligible to receive benefits.

Benefits for serving members

Rehabilitation

Rehabilitation for serving members is provided by the ADF Rehabilitation Program (ADFRP). However, where DVA has accepted liability for an injury or illness, some rehabilitation services may be provided by DVA. Rehabilitation may relate to medical, psychosocial or vocational support services, or a combination of these.

Defence Service Homes Scheme (DSH)

The DSH Scheme provides housing benefits to eligible veterans, ADF personnel and their dependants, including subsidised housing loans, home support loans and associated insurances. Check the DSH website for updates to their policy resulting from budget and other changes.

Applying for assistance

Service before 1 July 2004

If you are claiming for a condition related to service before 1 July 2004, you are likely to be covered by the Safety, Rehabilitation and Compensation Act 1988 (SRCA).

Service on or after 1 July 2004

If you are claiming for a condition related to service on or after 1 July 2004, you will be covered under the Military Rehabilitation and Compensation Act 2004 (MRCA).

On Base Advisors

The On Base Advisory Service (OBAS) is a national service provided by specially trained DVA staff who visit regularly and routinely on more than 40 bases around Australia. The On Base Advisors can help ADF serving members and those who have recently separated find out about DVA services, including compensation, health services, rehabilitation and support.

You can check the visiting schedule to see when they will be on your base.

Medical Proof

In order to determine if your condition is service-related, DVA will obtain supporting evidence from the Department of Defence. Additional medical information may be required to support your claim. Your provision of relevant materials may speed up the application process.

Your entitlements can change based on your circumstances and you should request DVA to review your entitlements if your situation changes.

Australian Federal Police

You may be eligible for treatment and compensation of any injury or disease or entitlements under the veterans’ vocational rehabilitation scheme if you were a member of the AFP who has served in any of the following peacekeeping forces:

  • Cyprus from 14 May 1964 and currently ongoing for service in the United Nations Force in Cyprus (UNFICYP)
  • Cambodia from 18 May 1992 for service in the United Nations Transitional Authority in Cambodia (UNTAC)
  • Mozambique from 27 March 1994 for service in the United Nations Operation in (UNOMOZ)
  • Haiti from 10 October 1994 for service in the Multi-National Force
  • East Timor from 11 June 1999 to 25 October 1999 for service in the United Nations Assistance Mission in East Timor (UNAMET)
  • East Timor from 25 October 1999 to 19 May 2002 for service in the United Nations Transitional Administration in East Timor (UNTAET)
  • East Timor from 20 May 2002 and is currently ongoing for service in the United Nations Mission in Support of East Timor (UNMISET)
  • Solomon Islands commencing on 24 July 2003 and is currently ongoing for service in the Regional Assistance Mission Solomon Islands (RAMSI)
  • Sudan from 1 January 2006 and is currently ongoing for service in the United Nations Mission in Sudan (UNMIS).

Peacekeeping service does not give eligibility for qualifying service

Factsheets

Transition

The Department of Defence now has full responsibility for transition services. If you are separating from the ADF you should contact the Defence Transition Support Services to assist with the separation process.

Please also contact a DVA On Base Adviser or Veterans Access Network (VAN) officer if you want more information about what DVA benefits and services you may be entitled to.

Frequently asked questions

Answers to some commonly misunderstood subjects about DVA and the claims process.

Veteran – I’m not a veteran – I’m still in uniform

A veteran is a current or former member of the ADF who has been on operational service. You don’t have to be 'old' or discharged from the ADF to be a veteran or get assistance from DVA.

DVA only supports veterans

DVA can also provide support to ADF members who are injured as part of non-operational service so it is not necessary to have been on operational service to still be eligible for support.

DVA is only for people who have discharged from ADF

DVA may be able to provide a range of services and benefits while you are still serving (and after discharge) if you have an injury or medical condition that has been contributed by your operational or peacetime military service.

It will cost me to have a representative to help me put in my claim

Ex-service organisations do not charge for their services; however, they may ask for a small fee to cover photocopying expenses. If you engage a legal representative you should ask about fees.

I can’t get to a DVA office

Phone DVA on 133 254 and you will be put in touch with a DVA office or your local On Base Adviser. You can find out the location of your nearest office or ask when a DVA representative or On Base Adviser might be visiting your area.

It’s obvious that my military service caused my condition – I was fit before I enlisted and now I am suffering with X. So my service caused X.

In order to determine that your condition is service-related, DVA is required by legislation to obtain supporting evidence from the Department of Defence. Additional medical information may also be required.

It took 3 years for my claim to be finalised and the Service Charter states that claims will be finalised in 120 days

While some claims will take longer than others to finalise, it is possible that after the initial liability was accepted it was necessary for the impairment from your condition to stabilise before any compensation can be paid. Alternatively, if your claim for liability was rejected and you requested a review, the review period begins when that appeal is lodged.

I got back a letter saying that liability had been accepted, but I didn’t get any money.

After it has been accepted that your military service contributed to your condition, DVA then needs to establish what available benefits you may be entitled to. If you did not indicate on your claim form what benefits you are seeking, you should speak to the DVA On Base Adviser or contact a DVA office to discuss your possible entitlements.

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