Frequently asked questions (FAQs)

• Who do I contact to find out if a DVA Cardholder is eligible for treatment?
• Am I eligible to provide services to DVA Treatment Cardholders?
• Who do I contact with payment of claim issues?
• Is there a brief summary of DVA treatment cards for quick references?

Who do I contact to find out if a DVA cardholder is eligible for treatment?

The number to call is 1300 550 457 press option 3 and then option 1. This number will give providers information regarding eligibility and prior approvals.

Am I eligible to provide services to DVA treatment cardholders?

With a few changes to the Statutory Registration of Providers recently medical and allied professionals must have a Medicare Australia Number to provide services to DVA cardholders. If you are unsure please contact DVA on 1300 550 457 press option 3 and then option 3.

Who do I contact with payment of claim issues?

Medicare Australia processes claims on behalf of DVA. If there is an issue with payments such as providers wanting to check on the status of a claim please contact Medicare Australia on 1300 550 017

Is there a brief summary of DVA treatment cards for quick references?

There is for a quick reference for providers as to eligibility and contact details please download and print off this flyer.

PDF version of Quick Reference (PDF 392KB)

RTF version of Quick Reference (Word 115KB)