New supplier arrangements from 1 May 2011 for the provision of Mobility & Functional support (MFS) products to eligible persons

The Department of Veterans’ Affairs (DVA) has finalised an open tender process for the supply of  Mobility & Functional Support (MFS) products and services under the Rehabilitation Appliances Program (RAP).

This includes minor home modifications and off-the-shelf orthoses. 

The Department of Veterans’ Affairs (DVA) funds the provision of MFS aids and equipment  through the Rehabilitation Appliances Program (RAP) to eligible persons with a clinically assessed need.  Provision of products is arranged by an appropriate health provider through DVA contracted suppliers.

There are no changes to current entitlements or product limits.

What are the changes?

From 1 May 2011 the suppliers contracted to provide MFS products and services nationally on behalf of the Department are:

 Supplier Phone Fax
General
Aidacare 1300 888 052 1300 787 052
Allianz Global Assistance
(formermy Mondial)		 1800 857 715 1800 653 556
Country Care Group 1800 727 382 1800 329 382
 Invacare Australia 1800 069 642 1800 814 367
 ParaQuad 1300 799 243 1300 799 253

What if I have only just been prescribed an aid or equipment but have not received them?

From 1 May 2011 your health provider will be required to forward all new requests to either of these suppliers.  The choice of which one to use will be up to you and your health provider.

Any enquiries in regard to supply or entitlement for MFS products and the new supply arrangements can be referred to DVA General Enquiries:    

Telephone:                 133 254
Regional callers:         1800 555 254
Nearest VAN Office:    1300 55 1918

Information for health providers

There are no changes to the categories of MFS products available or the product limits within each category.  Provision is based on an assessed clinical need and prescribers are asked to prescribe/order the simplest and most effective products to meet this need.

If your current MFS supplier is not listed above you may find that they are a sub contractor to one or  more of  those listed. 

Equipment requests must be forwarded directly to your chosen DVA contracted supplier as sub contractors will be unable to accept such requests.

Product catalogues and samples are available from each of the suppliers.  To place an order please contact the supplier/s of your choice.

For further information regarding provision of MFS products, or other items under RAP, health providers can call the Provider Hotline:

Telephone:                  1300 550 457
Regional callers:          1800 550 457

(Please press option 1 when prompted)