NEW! Changes to lymphoedema management.

Prior approval is no longer required for recognised DVA lymphoedema providers.  For new guidelines and how to register as a lymphoedema provider see:

Attachment A - Physiotherapists and Occupational Therapists (Word 38 KB)

Fee schedule

See: Fee schedule page under Service providers for all fee schedules.

Notes for physiotherapists

These notes explain the procedures to be followed when providing health care services to eligible members of the veteran and defence force community.

More information

Claims for payment

For online claiming please send an email to or phone 1300 550 457 (metro) or 1800 550 457 (non-metro).

For manual claiming please send all claims for payment to:

Veterans' Affairs Processing
Department of Human Services
GPO Box 964

Claim enquiries: 1300 550 017.


Contact DVA: 1300 550 457 (metro) or 1800 550 457 (non-metro).