For service providers

Latest information

Treatment Authority and Treatment Expectations under MRCA and SRCA

From 10 December 2013 there has been a change in the way DVA pays for treatment for some of our clients.

Previously, for eligible clients under the Safety, Rehabilitation and Compensation Act 1988 (SRCA) and the Military Rehabilitation and Compensation Act 2004 (MRCA) who did not hold a Repatriation Health Card, the payment of reasonable treatment costs was governed by a person’s Treatment Authority letter, Treatment Expectations for providers, and requirements for gaining prior-approval for certain treatment types.

Since 10 December 2013 eligible clients under the Safety, Rehabilitation and Compensation Act 1988 (SRCA) and the Military Rehabilitation and Compensation Act 2004 (MRCA) have been issued with a Repatriation Health Card to cover the cost of their treatment.  This means that all DVA clients, whether covered under the SRCA, MRCA or the Veterans’ Entitlement Act 1986 (VEA), will now be able to access their treatment in the same way.

For more information for providers see:

Reduction in prior approval processes

In partnership with service providers, DVA is continuing to ensure access to high quality health care to the veteran community and has recently completed a review of treatment requiring prior approval.

The objective of this review was to further reduce the administrative burden on service providers.  For further information on the reduction of some prior approval processes go to:

Booked Car Scheme

DVA released a Request for Tender (RFT) for the provision of taxi and hire car services as part of its Booked Car Scheme in June 2011.  Following an extensive evaluation process, this tender has now been completed and successful taxi and hire car companies started providing transport services to eligible DVA clients on 1 March 2012.

For more information see the Booked Car Scheme page.

What's new?

Social Workers

Providers are required to be registered with Medicare to provide allied mental health services to eligible DVA clients. Providers can inquire about registration by contacting Medicare on 1300 302 122.  Currently contracted social workers who do not wish to register with Medicare can continue to claim for social work services from the DVA Social Workers Schedule of Fees.

Clinical Resources

At Ease Professional – for health professionals treating patients with mental health issues arising from their military service. This website offers evidence-based treatment options, assessment and outcome tools for common military mental health conditions, online training programs and links to the latest research.

Provider feedback

DVA welcomes your feedback. In the future we will continue to add further information to this area. If you have any ideas or suggestions how we could improve the service provider site please email us at:

Please do not use this link to send DVA personal information.

What's in the service providers section

This part of the website includes information about:

  • community nursing
  • dental and allied health
  • doctors - LMOs, GPs and specialists
  • hospitals
  • pharmacy
  • rehabilitation appliances program (RAP)
  • Veterans' Homecare (VHC)
  • how to do business with DVA
  • online resources
  • partnering information
  • veterans' health treatment cards
  • veterans' special needs.

See a complete set of Factsheets about service providers.