Contact details for service providers

 Below is a list of numbers and details that may assist you with enquiries;

General enquiries:

Telephone: 133 254
Email: Generalenquiries@dva.gov.au
Website: www.dva.gov.au see the Service Provider section for more details.

Provider enquiry phone numbers

  • 1300 550 457 (metropolitan areas)
  • 1800 550 457 (non-metropolitan areas)

When calling this number there are a range of options to be selected from. The following should indicate what assistance is available at each extension:

  • Option 1: for Rehabilitation Appliances Program press 1
  • Option 2: for Home Care and Community Nursing press 2
  • Option 3: for prior approvals, eligibility checks and provider registration press 3. This will provide more options:

    • Option 1: for prior approvals, eligibility checks, and all general Medical & Allied Health queries press 1
    • Option 2: If you wish to register as a Neuropsychologist, Optical Dispenser,Orthoptist, Lymphadema provider and General Social Worker, press 2. Medicare Claims Enquiry Line: 1300 550 017

Follow the voice prompts. Claims are processed on DVAs behalf by Medicare Australia when providers have queries regarding payment status they should call this number

Transport bookings:

  • 1300 550 455 (metropolitan areas)
  • 1800 550 455 (non-metropolitan areas)

VAPAC:

  • 1800 552 580 - general prescriptions query.
  • 1800 500 869 – Medicines Advice and Therapeutic Education Services (MATES) program