Veterans' Information and Income Support

Veterans' Information Centre | Bereavement Unit | Freedom of Information/Privacy Section | Income Support Service Officers | Payment Administration Unit

Veterans' Information Centre

The Veterans’ Information Centre (VIC) is the first point of face to face contact for all benefits and services provided within the State Office. Service Delivery Officers (SDOs) conduct  interviews with clients and are also involved in a range of out-of-office country visits to provide services to rural and remote areas.

The SDO’s provide a holistic approach to service delivery and, where possible, are the single point of contact, whereby the client can expect that the officer who first receives the enquiry will generally see it through to completion.

Telephone 1300 550 452

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Bereavement Unit

The Bereavement Unit receives advice of the death of a veteran or spouse and arranges where applicable the payment of a Bereavement Payment to the surviving partner.

Upon advice of the death of a veteran, the Bereavement Unit:

• Cancels the deceased person's pension;
• Pays a bereavement payment to the surviving partner or the estate;
• Sends out and processes claims for funeral benefits; and
• Advises, as appropriate, the Office of Australian War Graves for commemoration purposes.

Telephone 1300 550 463

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Freedom of Information/Privacy Section

The Department holds a considerable amount of personal information on veterans and their dependants. The role of the Freedom of Information/Privacy section is to provide access to documents that are in the Department’s possession. This access is provided under the provisions of the Freedom of Information Act 1982. The Department also has a legal obligation under the Privacy Act 1988 to protect personal information, which is in its possession.

Telephone (08) 8290 0494

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Income Support Service Officers

The Income Support Service Officers are a single point of contact for the veteran and general community who require information and assistance regarding Income and Asset Tested Pensions and Benefits paid to the veteran and/or their partner. If you have any questions regarding eligibility, changes in circumstances or how to apply for a:

• Service Pension
• Qualifying Service
• Income Support Supplement
• Commonwealth Senior’s Health Card
• DSS Age Pension (a veteran must also be in receipt of Disability Pension)
• Gold Card for Over 70’s (this is not subject to an income and assets test)

 Income Support Service Officers can be contacted on 1300 550 452.

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Payment Administration Unit

The Payment Administration Unit will be able to assist you in relation to the following :

• If you fail to receive your regular fortnightly pension payment;
• Change the bank account where you want your pension paid;
• Change your address including moving interstate and overseas;
• Require a Lump Sum Advance Payment of your Pension;
• If you require a copy of your Group Certificate or amended Statement of Pension; and
• If you have any questions about an overpayment matter.

The Payment Administration Team can be contacted on 1300 550 452

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