The DVA Rehabilitation Process

The rehabilitation process generally follows the pathway as outlined below.

Claim Submitted

A claim is submitted by a serving or discharged member to a DVA Office

If liability is accepted

If liability is accepted the claim is determined under the relevant Act.

See: Which Act applies to you

The Needs Assessment  

If liability is accepted a Needs Assessment is undertaken for Safety, Rehabilitation and Compensation Act 1988 (SRCA) and Military Rehabilitation and Compensation Act 2004 (MRCA) clients only. A Needs Assessment Delegate will undertake this assessment to identify treatment, compensation and rehabilitation needs for the client.

Possible Needs Assessment Outcomes:

For Discharged Members may include:

  • Urgent medical or rehabilitation needs identified
  • On-going needs identified for further professional investigation to help facilitate the client's recovery process and best possible functioning in the home, workplace and the community, or
  • No further action required

For Serving Members

The Needs Assessment Report is sent to the member and the Australian Defence Forces Rehabilitation Program (ADFRP) Rehabilitation Coordinator to advise of the Needs Assessment outcomes. ADFRP is responsible for the member's on-going rehabilitation needs.

Rehabilitation Referral

If required, the DVA Rehabilitation Coordinator makes a referral to a local approved Rehabilitation Service Provider(s) to address:

  • Urgent needs (e.g aids, appliances or support),
  • On-going needs through a complete rehabilitation assessment, and
  • Specific vocational needs for Veterans' Entitlements Act 1986 (VEA) clients under the Veterans' Vocational Rehabilitation Scheme (VVRS). 

Rehabilitation Assessment

A Rehabilitation assessment is undertaken by the approved Rehabilitation Service Provider to determine the urgent needs and or ongoing rehabilitation needs. Findings of the assessment are reported back to the DVA Rehabilitation Coordinator and the client.

Rehabilitation Plan

DVA’s Rehabilitation Coordinator considers the provider's recommendations. A rehabilitation plan is developed by the Rehabilitation Service Provider at the request of the Coordinator. The plan may include elements of some or all three, medical, psychosocial and vocational rehabilitation activities. For VVRS clients, only vocational activities can be included in their rehabilitation plans.

Approval, Implementation, Monitoring and Reviewing of the Plan

The service provider coordinates, manages and monitors the day to day activities of the plan. DVA’s Rehabilitation Coordinator is responsible for the overall management and approval of activities and ensuring the goals and objectives of the plan are being achieved.

Plan Closure

The Rehabilitation Coordinator is responsible for the closure of the plan once the plan goals and objectives have been achieved or it is assessed that no further gains are likely.

If a client's circumstances change during or after a plan closes such as:

  • if an injury or condition worsens, or
  • a family event or work situation arises where additional assistance may be required, a subsequent Needs Assessment may be undertaken (for SRCA, MRCA clients only) and this may become a re-entry point to the DVA Rehabilitation Process or involve an amendment to an existing plan.

Clients should make contact with their local DVA Office or Rehabilitation Coordinator as soon as possible to discuss any changes in their circumstances and  request a new Needs Assessment.