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Rehabilitation Appliances Program (RAP) [for providers]

New supply arrangements for Low Vision Aids and Appliances from 1 September 2019

New supply arrangements for Low Vision Aids and Appliances have been implemented from 1 September 2019. Contracted suppliers may provide Adaptive Technology Equipment (ATE), Daily Living Aids and Appliances (DLAs) or both types of aids and appliances.  The contracted suppliers for Low Vision Aids and Appliances are listed on this page below. 

Please note that only contracted suppliers are able to supply Low Vision Aids and Appliances to eligible DVA clients through RAP.

The Direct Order Form for RAP Low Vision Products D9257 must be used to arrange supply of Low Vision Aids and Appliances to eligible DVA clients.

New items available through the Rehabilitation Appliances Program

In 2018, DVA held a comprehensive review of its rehabilitation appliance services, which included a review of the aids and appliances available through the Rehabilitation Appliance Program (RAP).

The review consulted with the veteran community, ex-service organisations, health provider associations and stakeholders across government.  DVA also worked with expert health and medical advisers and consulted with contracted RAP suppliers. Past client feedback and patterns in requests for clinically required aids and appliances were also considered.

As a result of these review activities, DVA has made a number of improvements to the RAP to expand the items available to eligible clients:

  • eligibility for electric mobility aids (electric scooters, electric wheelchairs and power assist devices) has been extended to include all veterans who hold a DVA Gold Card and have a medically assessed need for the item (veterans with a DVA White Card must have a medically assessed need for the item arising from their war-caused or service related injury or disease or condition covered for under the Treatment Principles)
  • rails and ramps can now be installed to more than one access point of a home, facilitating access to other areas such as gardens and sheds
  • a number of new items are now available on the RAP National Schedule of Equipment:
    • namely dignity clothing such as clothing protectors and rear-fastening garments
    • carer-operated wheelchair power packs
    • mobile personal emergency response systems
    • ergonomic chairs
    • holders for electronic readers
    • jaw motion rehabilitation systems
  • the Cefaly transcutaneous electrical nerve stimulation (TENS) device has been added to existing supplier contracts
  • thickened fluids, which were previously only supplied under the Repatriation Pharmaceutical Benefits Scheme, are now supplied under RAP, to make them available to clients more efficiently
  • as a safety measure to reduce the risk of falls caused by retractable garden hoses, supplier contracts have been amended to include only hoses with a controlled speed retraction mechanism — anyone who has received one of the old hoses can be re-assessed and prescribed with a new speed-controlled hose, if clinically appropriate, and
  • a new RAP National Guideline has been issued to assist with prescribing assistive listening devices.

These changes were implemented on 1 May 2019. 

DVA regularly reviews the RAP National Schedule of Equipment to ensure that RAP keeps pace with advances in technology and clinical best practice.

The Rehabilitation Appliances Program (RAP) assists entitled veterans, war widow/ers and dependants through the provision of aids and appliances to minimise the impact of disabilities, enhance quality of life and maximise independence when undertaking daily living activities.

The programme provides safe and appropriate equipment in the following ways:

  • according to assessed clinical need
  • in an effective and timely manner
  • as part of the overall management of an individual's health care.

RAP appliances are available to Gold and White card holders assessed by an appropriately qualified health provider (for example, Occupational Therapist, Physiotherapist, General Practitioner).

Factsheet HIP72 Providers — Rehabilitation Appliance Program provides a summary of RAP for health providers.

RAP National Schedule of Equipment

The RAP National Schedule of Equipment (the Schedule) lists aids and appliances that may assist entitled persons with their daily living activities as part of the overall management of their health care.

The items listed on the Schedule fall into the following broad categories:

  • continence
  • diabetes
  • oxygen and continuous positive airways pressure (CPAP)
  • mobility and functional support (MFS)
  • cognitive, dementia and memory assistive technology
  • personal response systems (PRS)
  • falls prevention
  • low vision
  • prosthesis
  • footwear
  • hearing appliances
  • speech pathology

The Schedule outlines which items require prior approval, the type of assessments required, limits to quantity and duration of supply, and which items health providers may assess and prescribe.

National guidelines

Aged Care Eligibility Matrix

The Aged Care Eligibility Matrix includes all aids and appliances available on the Rehabilitation Appliances Program (RAP) National Schedule of Equipment (the schedule) and references whether the aids and appliances can be supplied to veterans in Residential Aged Care Facilities under the different Aged Care Funding Instrument (ACFI) classification levels. The matrix is a guidance tool and further investigation and assessment may be required for complex cases.

Entitled persons requiring a greater level of care in a Residential Aged Care Facility (RACF), as identified through their ACFI score, are not usually provided with RAP equipment as this is the responsibility of the RACF. Approved providers of Commonwealth funded aged care services are required to provide care and services as specified under the Aged Care Act 1997 and Quality of Care Principles 2014. The Quality of Care Principles 2014 Schedule 1, Parts 1 and 2, lists the specified care, services and equipment to be provided for all residents who need them. However, RAP items issued prior to permanent entry into a RACF may be retained subject to the approval of the RACF. In addition, if RAP equipment is customised for a particular entitled person, then provision at DVA expense may be considered, regardless of their ACFI classification, subject to assessed clinical need(s). An example of this would be a customised wheelchair as RACFs are only funded for standard wheelchairs.

Entitled persons receiving a lesser level of care in a Commonwealth funded RACF may be eligible for provision of RAP equipment if additional criteria are met.

Approval must be sought from DVA prior to the purchase of any equipment for an entitled person in a RACF.

Major home modifications

The following information is provided regarding the process for assessment for major home modifications:

Medical-grade footwear

Medical-grade footwear (MGF) services are provided with an aim to restore, facilitate or maintain functional independence and/or minimise disability, deformity or dysfunction as part of the provision of quality health care services to eligible veterans.

Contracted suppliers of equipment

Following are contact details for DVA contracted suppliers of equipment for RAP. As a prescriber the choice of supplier is yours.

Mobility and Functional Support (MFS)


Phone: 1300 888 052
Fax: 1300 787 052

Allianz Global Assistance

Phone: 1800 857 715
Fax: 1800 653 556
Mobility Services

The Country Care Group

Phone: 1800 727 382
Fax: 1800 329 382
The Country Care Group


Phone: 1300 799 243
Fax: 1300 799 253

Home medical oxygen therapy

Air Liquide Healthcare (ALH)

Phone: 1300 36 02 02
Fax numbers, by state:

  • NSW & ACT: (02) 9364 7476
  • Qld: (02) 9364 7497
  • SA: (02) 9364 7477
  • Vic & Tas: (02) 9364 7482
  • WA & NT: (08) 9312 9757

BOC Limited
Phone: 1800 050 999
Fax: 1800 624 149

Continuous Positive Airway Pressure

Air Liquide Healthcare (ALH)

BOC Limited

Phone: 1800 050 999
Fax: 1800 624 149


Phone: 1800 625 088
Fax: 1800 647 259

Continence aids suppliers

Independence Australia

Phone: 1300 788 855
Fax: 1300 788 811
Independence Australia


This supplier will not be accepting new DVA clients from 1 January 2020.  The Direct Order Form for Continence Products (D0988) and the Thickeners form (D9166) have been amended to reflect this.

Phone: 1300 134 260
Fax: 1300 369 065
Intouch Direct

BrightSky Australia

Phone: 1300 968 062
Fax: 1300 968 063

Personal response systems (PRS)

Safety Link

Phone: 1800 813 617
Fax: 1800 193 233

Tunstall Healthcare

Phone: 1800 603 377
Fax: 07 3637 2255


Phone: 1300 360 808
Fax: 1300 554 483

INS LifeGuard

Phone: 1800 636 226
Fax: 1300 770 730

Low Vision (LV) Equipment

ATE — Adaptive Technology Equipment

Quantum:  Reading, Learning, Vision

Phone:  (02) 9479 3100
Fax:  (02) 9875 1646


Phone:  (08) 9311 8202
Fax:  (08) 9361 8696

Royal Society for the Blind

Phone:  1300 944 306
Fax:  (08) 8232 4807

Vision Australia

Phone:  1300 847 466
Fax:  1300 847 329

DLA — Daily Living Aids and Appliances


Phone:  (08) 9311 8202
Fax:  (08) 9361 8696

Royal Society for the Blind

Phone:  1300 944 306
Fax:  (08) 8232 4807

Vision Australia

Phone:  1300 847 466
Fax:  1300 847 329

Psychiatric Assistance Dogs

Smart Pups

Phone: 1800 954 001
Smart Pups

Centre for Service and Therapy Dogs of Australia (CSTDA)

Phone: 1800 965 165


For enquiries about RAP please call the DVA Health Provider Line:

  • 1800 550 457
  • Select option 1 for RAP (aids and appliances and medical grade footwear)
  • Select option 3 for Medical and Allied Health (podiatry treatment)


The following DVA forms are for use by providers in relation to RAP:

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