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Rehabilitation Appliances Program (RAP)

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The Rehabilitation Appliances Program (RAP) assists entitled veterans, war widow/ers and dependants through the provision of aids and appliances to minimise the impact of disabilities, enhance quality of life and maximise independence when undertaking daily living activities.

The programme provides safe and appropriate equipment:

  • according to assessed clinical need
  • in an effective and timely manner, and
  • as part of the overall management of an individual’s health care.

RAP appliances are available to Gold and White card holders assessed by an appropriately qualified health provider (e.g. Occupational Therapist, Physiotherapist, General Practitioner).

Factsheet HIP72 Providers - Rehabilitation Appliance Program provides a summary of RAP for health providers.

RAP National Schedule of Equipment

The RAP National Schedule of Equipment lists aids and appliances that may assist entitled persons with their daily living activities as part of the overall management of their health care. The items listed on the Schedule fall into the following broad categories:

  • continence
  • diabetes
  • oxygen and continuous positive airways pressure (CPAP)
  • mobility and functional support (MFS)
  • cognitive, dementia and memory assistive technology.
  • personal response systems (PRS)
  • falls prevention
  • low vision
  • prosthesis
  • footwear
  • hearing appliances
  • speech pathology

The RAP Schedule outlines which items require prior approval, the type of assessments required, limits to quantity and duration of supply, and which items health providers may assess and prescribe.

Recent changes to the RAP schedule

On 1 April 2017, the RAP National Schedule of Equipment was enhanced to include two new items under the AW00 – Prostheses category;

  • Prosthetic Recreational Sports Aids - These aids are upper limb prosthetic hand extensions which enable participation in sports and recreational activities such as basketball, swimming, golf and bicycling.
  • Adaptive Recreational Sports Aid for Amputees - These aids will facilitate participation in sports and recreational activities for this group of amputees as well as for those who wish to participate in activities that do not require prosthesis, such as wheelchair basketball or tennis. Items in this category are not prosthetic extensions and their use may, or may not, necessitate use of the entitled person’s  prosthetic limb. 

In addition to the new prostheses items, a Knee Walker/Scooter has also been added to the schedule. The knee walker/scooter is a mobility device for people who are non-weight bearing due to foot and ankle surgery or a lower limb injury.

The 1 April Schedule update also included a wording change to align with the new supply arrangements developed by the Commonwealth Department of Health for the provision of diabetic products. From 1 July 2016, the National Diabetes Support Scheme (NDSS) has taken on responsibility for supplying a range of diabetes products previously available on the RAP Schedule, including needles, syringes, blood glucose strips, urine test strips and insulin pump consumables. The new schedule wording will distinguish what diabetic products are available under NDSS and what continues to be supplied under RAP.

RAP National Guidelines

Aged Care Eligibility Matrix

The Aged Care Eligibility Matrix includes all aids and appliances available on the Rehabilitation Appliances Program (RAP) National Schedule of Equipment (the schedule) and references whether the aids and appliances can be supplied to veterans in Residential Aged Care Facilities under the different Aged Care Funding Instrument (ACFI) classification levels.  The matrix is a guidance tool and further investigation and assessment may be required for complex cases.

Entitled persons requiring a greater level of care in a Residential Aged Care Facility (RACF), as identified through their ACFI score, are not usually provided with RAP equipment as this is the responsibility of the RACF.  Approved providers of Commonwealth funded aged care services are required to provide care and services as specified under the Aged Care Act 1997 and Quality of Care Principles 2014.  The Quality of Care Principles 2014 Schedule 1, Parts 1 and 2, lists the specified care, services and equipment to be provided for all residents who need them. However, RAP items issued prior to permanent entry into a RACF may be retained subject to the approval of the RACF.  In addition, if RAP equipment is customised for a particular entitled person, then provision at DVA expense may be considered, regardless of their ACFI classification, subject to assessed clinical need(s).  An example of this would be a customised wheelchair as RACFs are only funded for standard wheelchairs. 

Entitled persons receiving a lesser level of care in a Commonwealth funded RACF may be eligible for provision of RAP equipment if additional criteria are met.

Approval must be sought from DVA prior to the purchase of any equipment for an entitled person in a RACF.

Major home modifications

The following information is provided regarding the process for assessment for major home modifications:

Medical grade footwear

Medical grade footwear services are provided with an aim to restore, facilitate or maintain functional independence and/or minimise disability, deformity or dysfunction as part of the provision of quality health care services to eligible veterans.

Contracted suppliers of equipment

Following are contact details for DVA contracted suppliers of equipment for RAP. As a prescriber the choice of supplier is yours.

Mobility and Functional Support (MFS)

Phone: 1300 888 052
Fax: 1300 787 052
Aidacare website

Allianz Global Assistance
Phone: 1800 857 715
Fax: 1800 653 556
Mobility Services website

The Country Care Group
Phone: 1800 727 382
Fax: 1800 329 382
The Country Care Group website

Phone: 1300 799 243
Fax: 1300 799 253
ParaQuad website

Home medical oxygen therapy

Air Liquide Healthcare  (ALH)

Phone:   1300 36 0202
Fax:(02) 9364 7476 for NSW & ACT
(02) 9364 7497 for Qld
(02) 9364 7477 for SA
(02) 9364 7482 for Vic & Tas
(08) 9312 9757 for WA & NT

BOC Limited
Ph:  1800 050 999
Fax: 1800 624 149

Continuous Positive Airway Pressure

Air Liquide Healthcare  (ALH)

NSW/ACT - Phone: (02) 9364 7474; Fax:(02) 9364 7476
QLD - Phone: (07) 3250 3900; Fax: (02) 9364 7497
SA - Phone: (08) 8331 1648; Fax: (02) 9364 7477
VIC/TAS - Phone: (03) 9310 1200; Fax: (02) 9364 7482
WA/NT - Phone (08) 6389 1199; Fax: (08) 6389 0707 (WA does not have eFax)

BOC Limited
Ph:  1800 050 999
Fax: 1800 624 149

Ph:  1800 625 088
Fax: 1800 647 259 

Continence aids suppliers

Independence Australia
Phone: 1300 788 855
Fax: 1300 788 811
Independence Australia website

Phone: 1300 134 260
Fax: 1300 369 065
Intouch Direct website

BrightSky Australia
Phone: 1300 968 062
Fax: 1300 968 063
BrightSky website

Personal response systems (PRS)

Safety Link
Phone: 1800 813 617
Fax: 1800 193 233

Tunstall Healthcare
Phone: 1800 603 377
Fax: 07 3637 2255

Phone: 1300 360 808
Fax: 1300 554 483

INS LifeGuard
Phone: 1800 636 226
Fax: 1300 770 730

Low Vision (LV) Equipment

ATE – Adaptive Technology Equipment (CCTVs etc.) 

Phone (02) 9686 2600
Fax (02) 9686 2855

Phone (02) 9479 3100
Fax (02) 9875 1646

Phone (02) 4971 5581
Fax (02) 4971 5580

Vision Australia
Phone 1300 847 466
Fax 1300 847 329

DLA – Daily Living Aids and Appliances (hand held magnifiers etc.)

Royal Society for the Blind
Phone (08) 8417 5599
Fax (08) 8232 4807

Phone (08) 9311 8202
Fax (08) 9361 8696

Vision Australia
Phone 1300 847 466
Fax 1300 847 329


For enquiries about RAP please call the DVA Health Provider Line:

  • 1800 550 457
  • Select option 1 for RAP (aids and appliances and medical grade footwear)
  • Select option 3 for Medical and Allied Health (podiatry treatment)


The following DVA forms are for use by providers in relation to RAP:

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