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CVC Pilot (for providers)

If you are a veteran who is interested in participating, please visit CVC Pilot (for veterans).

The Coordinated Veterans' Care (CVC) Pilot (the Pilot) is one of two suicide prevention pilots, along with the Mental Health Clinical Management Pilot, announced as part of the 2017/18 Budget.

The aim of the pilots is to support veterans through improving mental health services with the CVC Mental Health Pilot specifically targeting rural and remote regions where mental health services may be harder to access or unavailable.

The Pilot is a voluntary program which will run until December 2019 and engage up to 250 eligible veterans. The early intervention measure aims to promote better mental health outcomes for veterans and is imbedded in the CVC Program and is an additional service to the routine care provided through this Program.

When taking part in the Pilot, veterans will complete exercises and scenarios based on Cognitive Behaviour Therapy (CBT) principles, using a mental health coaching app on their smart phone or device.

The Pilot is a short-term intervention, taking the veteran an average of six-to-eight weeks to complete, with a new session available every few days. On completion, the veteran will continue with their routine care, hopefully with noticeable improvements in their mental health and their ability to self-manage their health and wellbeing.

Self-help application

The Pilot's short self-help program or application (app) has been developed by Clevertar Digital Coaches. The app will prompt various health messages along with CBT exercises and veterans will also be asked to do regular mental health assessments including K10, Pain Score questionnaire (DVPRS), Anger Score questionnaire (DAR-5) and the Pain Catastrophising Scale. These regular assessments will help evaluators to measure the effectiveness of the app.

Tunstall Healthcare Services  (Tunstall) will provide technical and clinical coordination (9am to 5pm, Monday to Friday). Their Registered Nurses will monitor and triage the data from the app and, if any issues are identified, agreed escalation protocols will trigger appropriate intervention messages and actions.

Pilot eligibility and exclusions

The Pilot is open to eligible DVA White and Gold Card holders. The program through the app is the same for both veteran groups, however the eligibility requirements and access to the CVC Program differ slightly between the two groups.

Veterans will need to meet the CVC Program eligibility requirements as well as some additional requirements, specific to the Pilot.

Gold Card Holders

Gold Card veterans will need to meet the CVC Program eligibility requirements and the following additional Pilot requirements:

Additional Pilot requirements
Gold Card eligibility requirements Exclusions
  • Meet CVC Program eligibility
  • Chronic physical and mental health comorbidities
  • Under 55 years old
  • Mild to moderate anxiety or depression (K10 20–29)
  • A musculo-skeletal condition requiring pain management
  • K10 score under 20 or above 29
  • Participating in other mental health research projects
  • Alcohol or drug use disorder
  • Hospitalised for an acute episode for a mental health condition in the last 12 months

White Card Holders

Changes to the Veterans Entitlement ACT 1986 and the Military Rehabilitation Compensation Act 2004 which came into effect on 25 April 2017 enable the CVC Program to be offered to eligible White Card holders, for the first time, for the purpose of participation in the Pilot. Eligible veterans will be able to access the CVC Program for up to 12 months while they are participating in the Pilot.

To have access to the CVC Program and the Pilot app White Card holders need to meet the following eligibility criteria:

Eligibility criteria for White Card holders
White Card Eligibility Requirements Exclusions
  • Living in the community
  • Mild to moderate anxiety or depression (K10 20–29)
  • A musculo-skeletal condition requiring pain management
  • K10 score under 20 or above 29
  • Participating in other mental health research projects
  • Alcohol or drug use disorder
  • Hospitalised for an acute episode for a mental health condition in the last 12 months

These criteria were developed to ensure that participants have the best chance of success and to provide a standard against which to measure and evaluate the effectiveness of the app.

Enrol your veteran

The Pilot is being rolled out to selected regions in Queensland, New South Wales, Victoria, South Australia and Tasmania. To see if you are in a region where the Pilot is being trialled, see Pilot regions.

Enrolment in the Pilot will involve a discussion between the veteran and the GP to determine if the Pilot is an appropriate option for the veteran, noting that they must also meet the pilot eligibility and exclusions.

For Gold Card holders already on the CVC Program, a review of their care plan will need to be undertaken to include the mental health component.

For veterans new to the CVC Program, both Gold and White Card holders, a care plan will need to be developed which incorporates the mental health component.

Enrolment and information packs will be provided by Tunstall to the general practices in the Pilot regions. These packs will include:

  • general information for the practice
  • information and consent forms for the practice nurse to complete with the veteran 
  • take-home information for the veteran.

The practice nurse should take the veteran through the information, including the consent forms. Tunstall will call the veteran to obtain their verbal consent to participate in the pilot.

All information collected will be stored securely on Australian services and Tunstall will relay any relevant clinical information collected during the Pilot to the general practice.

To find out more or to arrange for enrolment packs for your practice contact Tunstall on 1800 424 514.

Payment for GPs

Payments will be the scheduled CVC Program entitlements.

Gold Card Holders

For Gold Card holders already accessing the CVC Program, payments will continue as normal with the GP continuing to claim quarterly care payments while the veteran is enrolled on the CVC Program.

For Gold Card holders new to the CVC Program GPs will be able to access the initial incentive payment and then claim quarterly care payments while the veteran is enrolled on the CVC Program.

White Card Holders

White Card holders participating in the Pilot are able to access up to 12 months of the CVC Program up to 31 March 2020. GPs will be able to claim the initial care-plan incentive payment and then up to four quarterly payments whilst the veteran is enrolled on the CVC Program and participating on the Pilot. The number of quarterly care payments GPs can claim for White Card holders will depend on the date the veteran is enrolled.

Only general practices who are enrolled in the CVC Mental Health Pilot will be able to claim CVC payments for White Card holders. Specialty codes for the initial and quarterly payments have been developed. Codes will be provided by DVA to practices once a completed enrolment pack has been received by Tunstall.

Pilot regions

The Pilot is being trialled in the following regions:

  • Queensland
    • Central Queensland, Wide Bay and Sunshine Coast
    • Northern Queensland
    • Darling Downs and West Moreton
    • North Brisbane
  • New South Wales
    • North Coast
    • Hunter New England and Central Coast
    • South Eastern NSW
    • Murrumbidgee
  • Victoria
    • Murray
    • Western Victoria
  • South Australia
    • Adelaide
  • Tasmania
    • All of Tasmania

Veteran-centric care

At DVA the veteran is at the centre of everything we do. The Pilot centres on empowering veterans by providing them with the skills and tools to self-manage their mental and physical health and wellbeing.

Tunstall's registered nurses will be available to veterans from the very beginning of the intervention, starting with the initial welcome call.

1Townsville City council area is excluded from the CVC Mental Health Pilot due to other DVA Pilots operating in the area.

Once Tunstall receive the completed packs from the GPs, they will contact the veteran and welcome them to the Pilot and assist with downloading the app. If the person does not have a smart device, Tunstall will provide one for the duration of the app program (6 to 8 weeks).

It is understandable that people's conditions can change over time. Tunstall will provide the veteran with contact details to seek further assistance if their condition changes and will ask them to make a GP appointment. Tunstall will also maintain contact with the enrolling GP and notify them:

  • to confirm the veteran's enrolment and confirm their start date
  • provide updates if an escalation is triggered
  • provide a summary upon completion of the app

If a participant's mental health condition declines significantly, and you have concerns about their continued participation in the Pilot, then you can recommend to the participant that they withdraw from the Pilot. This information would then be fed back to Tunstall.

Withdrawing from the Pilot

The general practice or the veteran can also withdraw from the Pilot at any time, notifying Tunstall by email at

Contact us

To speak with someone about the CVC Mental Health Pilot contact Tunstall on 1800 424 514.

To speak with someone from DVA about the CVC Program and Pilot phone 1800 550 457 or email

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