On this page
- Guide for General Practice
- How to claim including ready reckoner
- CVC social assistance
- Notes for CVC providers
- Service partners
- Resources and brochures
The Coordinated Veterans’ Care (CVC) Program is a team-based program designed to increase support for Gold Card holders with one or more targeted chronic conditions or complex care needs; and those who are at risk of unplanned hospitalisation. CVC focuses on improving the management of chronic conditions and quality of life for eligible Gold Card holders who are most at risk of unplanned hospitalisation. Gold Card holders can include veterans, war widow/widowers and dependants. The programme is aimed at Gold Card holders with the following chronic conditions:
- congestive heart failure
- coronary artery disease
- chronic obstructive pulmonary disease
GPs are paid to enrol Gold Card holders onto the CVC Program and to provide ongoing, comprehensive and coordinated care with the assistance of their practice nurse or a community nurse (from a DVA contracted provider).
The Coordinated Veterans' Care Program - Guide for General Practice gives you detailed information about CVC, including patient eligibility and step-by-step instructions to prepare your practice, enrol participants and provide ongoing care.
Free CVC training modules and resources for GPs and nursing providers are on the dedicated training and resources site. The resources include sample Care Plan templates for you to download and tools to assess CVC participants.
How to claim
By participating in CVC, GPs can claim the following payments through DHS, Medicare. Full details about how to claim CVC payments are in the Coordinated Veterans' Care Program - Guide for General Practice booklet.
|Initial Incentive Payment||Quarterly Care Payments||Total year 1||Total year 2 onward|
|$||Item #||$||Item #|
|GP with practice nurse||$424.15||UP01||$442.65||UP03||$2194.75||$1770.60|
|GP without practice nurse||$265.05||UP02||$198.80||UP04||$1060.25||$795.20|
Date of service
CVC payments can be claimed on a three-monthly basis for a period of ongoing clinical care. The quarterly period of care is equal to 90 calendar days.
The Date of Service for each quarterly period is the first day of the quarterly period. The claim for payment is made after the last day of the quarterly period.
For example, if the period of care runs from 3 March to 1 June; the Date of Service is 3 March but the claim for the UP03 or UP04 payment cannot be made until after 1 June (i.e. the end of the quarterly period).
Please use the self-populating ready reckoner below to calculate Dates of Service.
Claiming date ready reckoners
Self-populating claiming date ready reckoner (XLS 440 KB) - this reckoner automatically calculates the Date of Service and the claiming date for each CVC enrolled patient.
Claiming date ready reckoner spreadsheet 2012-2015 (XLSX 274 KB) -NEW! this reckoner helps you to calculate the date of service and the claiming date for each CVC enrolled patient.
The full fee schedule for CVC Program items is on the Coordinated Veterans' Care program fees page. Payment amounts are reviewed annually. Payments are in addition to all existing LMO Fee Schedule items for consultations and chronic disease management items.
CVC Social Assistance is a short-term service (up to 12 weeks) available to CVC participants to help them re-engage in community life through social contact or accompaniment to a social activity.
How do I refer someone for CVC Social Assistance?
If you feel a CVC participant fits the criteria for CVC Social Assistance, you need to fax or send a written referral for a CVC Social Assistance assessment to a Veterans’ Home Care (VHC) Assessment Agency. For information on the nearest VHC Assessment Agency, please phone 1300 550 450.
- Factsheet HCS10 Coordinated Veterans` Care Social Assistance (PDF 21.5 KB)
- Factsheet HCS10 Coordinated Veterans` Care Social Assistance
These Notes set out additional legal requirements for GPs/Local Medical Officers, practice nurses and Aboriginal Health Providers under the CVC program.
The Department of Veterans’ Affairs has contracted three external organisations to assist in the ongoing delivery of the Coordinated Veterans’ Care Program. These are:
Bupa Health Dialog
Bupa Health Dialog offers evidence-based wellness, prevention and chronic disease management services to help meet the health needs of Australians.
Bupa Health Dialog assists DVA by analysing its extensive client data to identify and contact the veterans and war widows who are DVA Gold Card holders and most likely to benefit from taking part in the CVC Program.
The Flinders Human Behaviour & Health Research Unit (FHBHRU) is part of the School of Medicine, at Flinders University. With a long-standing commitment to improving chronic condition management they provide inter-professional education, research, and consultancy for the improvement of health outcomes through behaviour change.
The FHBHRU’s objective is to assist people to live well and live longer through improved health behaviours by developing capacity within the health workforce, supporting active client engagement in prevention, early intervention and implementation of self-management in chronic disease care.
The FHBHRU has developed accredited online education and training resources for the CVC Program accessed by primary healthcare professionals including practice and community nurses, GPs and allied health professionals.
Grosvenor Management Consulting
Grosvenor Management Consulting is an Australian company providing strategic and operational advice to public and private sector organisations. Grosvenor monitors the CVC Program and provides an independent evaluation of its effectiveness.
For queries about the programme:
Phone:1300 550 597
Email: CVC Information
The helpline is open from 9am - 5pm, Monday - Friday (AEST), not including national public holidays
For queries about payments:
Phone: 1300 550 017
For CVC Program training and resources:
For details of DVA Contracted Community Nursing Providers:
Phone: 1300 550 457 (metropolitan areas)
Phone: 1800 550 457 (non-metropolitan areas)
For details of Veterans' Home Care Assessment Agencies:
Phone: 1300 550 450
- CVC Assessment Toolkit for undertaking a comprehensive Needs Assessment (DOC 178 KB)
- Coordinated Veterans' Care Program - Guide for General Practice
- Brochure - information for veterans (PDF 876 KB)
- Brochure - information for Community Nursing Providers (PDF 537 KB)
Brochure - information for Community Nursing Providers (DOC 43 KB)
- Brochure - information for general practitioners and practice nurses (PDF 2 MB)
Brochure - information for general practitioners and practice nurses (DOCX 2.1 MB)
- CVC Community Nursing LMO/GP Feedback form (PDF 134 KB)