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Online training for health providers

DVA is committed to equipping health practitioners and service providers with the training and skills necessary for responding to the mental health and rehabilitation needs of our clients. To do this, DVA has launched a number of FREE online eLearning courses.

eLearning programs and courses

Below are some of the eLearning courses currently available to mental health professionals, service providers and the public. DVA plans to make more eLearning courses available. Watch this space for updated information.

Program: DVA providers eLearning module

You can access a new eLearning program to help you understand how to claim DVA services.

The DVA providers eLearning program has 4 modules that will take you through the steps to make a DVA claim.

Program: Understanding the military experience

Military service has unique risk factors and understanding the context of a patient’s service can improve the therapeutic relationship.

The 'Understanding the Military Experience' e-learning course is a two-hour program that will help health providers to better understand the impact of military experience on the mental health of veterans and ex-service personnel.

Programs: Rehabilitation online and DVA Rehabilitation Program

DVA's Rehabilitation online eLearning course has been designed to provide users with general information on how rehabilitation works in DVA and how DVA is responding to the needs of our clients through a range of rehabilitation supports. There are eight modules within the course which you can complete at your own pace.

The DVA Rehabilitation Program eLearning course provides an in depth 'how to' guide on the way DVA requires rehabilitation providers to conduct rehabilitation for DVA clients. This course has a focus on the importance of whole-of-person rehabilitation, incorporates information and policy about Goal Attainment Scaling (GAS) and also covers DVA rehabilitation forms and guidelines. Case studies flow throughout this e-learning package to give rehabilitation providers context to the content. The course contains eight modules to complete at your own pace.

Course: Non-liability health care — online training

DVA's Non-Liability Health Care (NLHC) online eLearning course has been designed to provide DVA staff, ESO representatives and clients with information about NLHC eligibility, the conditions covered and how to apply for NLHC or assist others to do so. The course is designed to be completed in around 30 minutes and contains eight modules you can complete at your own pace.

Course: vetAWARE — assist wisely and refer effectively

vetAWARE is an engaging, interactive and user-friendly mental health eLearning course, designed for community nurses.

This interactive eLearning course allows nurses to better understand the common mental health challenges faced by veterans and war widows, identify symptoms and refer appropriately. The course has been endorsed by the Royal College of Nursing Australia and offers 10 Continuing Nursing Education points and Continuing Professional Development (CPD) points.

Program: Case Formulation and Treatment Planning Training

Veterans commonly present with comorbid disorders and complex needs that require careful treatment planning. Case formulation can assist providers to focus on the presenting problems that are likely to have the most impact on recovery and help set priorities for treatment. This program will train health providers in case formulation and treatment planning, with templates and resources, using a veteran case study. The program will act as a refresher for those familiar with this approach.

The program will take approximately three hours to complete, with links to supplementary reading. On completion, providers can print a certificate to claim CPD points, as per their professional requirements.

Program: PTSD — Psychological Interventions

PTSD — Psychological Interventions Program helps mental health clinicians better understand the preferred treatments for Post-Traumatic Stress Disorder (PTSD), through a combination of case studies, active learning activities and video demonstrations. The full program will take 4–6 hours to complete, but users have the ability to tailor their experience, focusing on aspects that they are most interested in.

Upon successful completion, users will be able to print a certificate that can be used to claim CPD points.

Program: eLearning for General Practitioners (GPs)

The 1-hour eLearning program, Working with Veterans with Mental Health Problems, assists GPs to better understand:

  • common veteran mental health conditions
  • how military service can affect the mental health of serving and ex-serving personnel
  • referral pathways for DVA clients.

The program was developed in partnership with Phoenix Australia: Centre for Post-Traumatic Mental Health and the Royal Australian College of General Practitioners (RACGP) and is hosted on the RACGP’s gplearning system. The program is free to RACGP members with a current login and will accrue CPD points upon completion—see gplearning.

Accessing mental health resources

DVA is active in ensuring that health practitioners are able to respond to the mental health needs of our different clients, with a range of provider resources with a veteran focus. Information, professional development and resources are publicly available via DVA’s mental health portal: At-Ease.

Register for elearning

Browser compatibility

These eLearning courses are made available via DVA’s unique learning management system, DVAtrain (also known as 'Pulse'). To access, follow the prompts below.

Some of the free eLearning courses have specific web browser requirements. Please check the Web Browser Compatibility Table before registering.

First-time user?

In order to access the free elearning courses you need to be registered on DVAtrain, DVA’s Learning Management System. Please follow these instructions::

  1. Click the registration link below to start the registration process.
  2. When asked for a registration code, please enter EXT then click the Next button.
  3. Continue following the prompts.
  4. When your registration is finalised you will receive an email with your login details and password, as well as a direct link to DVAtrain.
  5. The first time you log into DVAtrain you will be required to reset your password. Record your password in a safe place before proceeding.
  6. Once you are in DVAtrain you can start accessing the elearning that’s available.

Register for DVAtrain

Already registered?

To access DVAtrain if you have previously registered click the log on to DVAtrain link below. You will need your DVAtrain username and password ready.

Log on to DVAtrain

ADF Employees

ADF employees are able to register for DVAtrain using the above process, but are unable to access DVAtrain from within the ADF IT environment. These users will need to access DVAtrain from a computer outside the ADF network.

Need help?

Not sure if you are registered, or have registered and need help? Then email the DVAtrain Help Desk at: and we will respond to your query. Please include your telephone number and area code in your message, in case we need to call you back.

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