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How to claim

The Department of Human Services (DHS), Medicare (DHS-Medicare), processes claims for health providers on behalf of DVA. You can claim using a payment method that suits you.

Welcome to Webclaim

Webclaim is a free service designed primarily to help providers who only have a small number of DVA clients.

DVA Webclaim lets you lodge medical, dental, optical and allied health claims (hospital and community nursing claims cannot be lodged through this channel) and will provide instant responses to most claims. You can also access online payment statements for processed claims.

What do I need as a provider?

To access DVA Webclaim, health professionals need a Medicare provider number, a PRODA account (previously a PKI certificate) and a computer with an internet connection.

If you have a current Medicare provider number you can apply for your PRODA account through the Department of Human Services — Create a PRODA Account. Once you have an account and completed the steps to authenticate your identity you are ready to commence DVA Webclaim.

If you currently hold a PKI Certificate you should update this and create a PRODA Account.

DVA Webclaim is available on the DHS website, at Health Professional Online Services (HPOS) portal.

Contacts for help with DVA Webclaim

  • HPOS Technical Support enquiries
  • Billing, banking and claim enquiries — DHS, Veterans' Affairs Processing

Register/ update your banking details with DHS

Fill out the Provider registration for Electronic Funds Transfer payments form (HW029) and return it to DHS.

Medicare online claiming

DVA offers online claiming through Medicare Online Claiming. This method is paperless, fast and efficient. Ask your software vendor for the latest version to maximise the benefits of electronic claiming.

Claim enquiries

For more information about the claim process, phone 1800 700 199, (option 3 then option 1), or email eBusiness. Current fees schedules are also available.

Manual claiming

Follow your current processes and mail your treatment vouchers to the appropriate address for processing, as follows:

Allied Health

  • National
    • Address: GPO Box 964, Adelaide SA 5001

Medical/ Specialists

  • Vic, QLD, Tas
    • Address: GPO Box 9869, Melbourne VIC 3001
  • WA, ACT, NSW, NT, SA


  • Vic, Tas, QLD
    • Address: GPO Box 9917, Melbourne VIC 3001
  • WA, ACT, NSW, NT, SA
    • Address: GPO Box 9917, Perth WA 6848

Electronic Funds Transfer (EFT) payments

The EFT payments form can be obtained from the DHS website: Provider registration for Electronic Funds Transfer payments form (HW029). You can also visit Health Professionals forms.

Forms for service providers

From 1 October 2014, DVA will no longer supply health care providers with manual Health Care Claim Forms. A recent review of the distribution of warehoused vouchers and Fee Schedules considered the costs to deliver the services, strategies to reduce red and green tape, industry trends, the availability of electronic printable forms and fee schedules and alternative claiming solutions.

DVA has made no changes to the claiming process and will still accept existing (and printed) manual claiming vouchers.

If you would like to continue to use the manual claim forms, please select and self print the appropriate DVA vouchers(s) from the list below.

Claim forms

The following DVA Provider health care claim forms and vouchers can be filled in electronically, saved and printed for manual claiming:

Forms no longer online

Further information

Late lodgement

Application for late lodgement of DVA claims — Phone 1300 550 017

For treatment claims submitted outside of the two-year period, health providers must demonstrate that failing to assess the treatment claim will expose them to financial hardship. In doing so, health providers must justify their exposure to financial hardship with documentary evidence.


More information will be published here shortly and distributed through DVA's provider publications such as the DVA Provider News. Important Webclaim announcements will also be available through our social media channels: Facebook and Twitter.

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