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How to claim

Application for DVA Late Lodgement Claims - DVA Form D9207

The Department of Human Services (DHS), Medicare (DHS-Medicare), processes claims for health providers on behalf of DVA. You can claim using a payment method that suits you.

Welcome to Webclaim

Webclaim is a free service designed primarily to help providers who only have a small number of DVA clients.

DVA Webclaim lets you lodge medical, dental, optical and allied health claims (hospital and community nursing claims cannot be lodged through this channel) and will provide instant responses to most claims. You can also access online payment statements for processed claims.

What do I need as a provider?

To access DVA Webclaim, health professionals need a Medicare provider number, an individual Public Key Infrastructure (PKI) certificate and a computer with an internet connection.

If you have a current Medicare provider number you can apply for your PKI certificate through the Department of Human Services—see Public Key Infrastructure. Once you have your Individual PKI certificate you are ready to commence DVA Webclaim.

If you have a PKI certificate which has lapsed contact the Department of Human Services eBusiness.

DVA Webclaim is available on the DHS Health Professional Online Services (HPOS) portal.

Contacts for help with DVA Webclaim

  • HPOS Technical Support enquiries
  • Billing, banking and claim enquiries
    • Phone: 1300 550 017.

Register/ update your banking details with DHS

Fill out the Provider registration for Electronic Funds Transfer payments form (HW029) and return it to DHS.

Medicare online claiming

DVA offers online claiming through Medicare Online Claiming. This method is paperless, fast and efficient. Ask your software vendor for the latest version to maximise the benefits of electronic claiming.

Claim enquiries

For more information about the claim process, phone 1800 700 199, (option 3 then option 1), or email eBusiness. Current fee schedules are also available.

Manual claiming

Follow your current processes and mail your treatment vouchers to the appropriate address for processing, as follows:

  • Allied Health
    • National
      • Address: GPO Box 964, Adelaide SA 5001
      • Fax: 08 8274 9380
  • Medical/ Specialists
    • Vic, QLD, Tas
      • Address: GPO Box 9869, Melbourne VIC 3001
      • Fax: 02 9605 7063
         
    • WA, ACT, NSW, NT, SA
      • GPO Box 9869, Perth WA 6848
      • 08 9214 8225
  • Hospital
    • Vic, Tas, QLD
      • Address: GPO Box 9917, Melbourne VIC 3001
      • Fax: 03 9605 7063
         
    • WA, ACT, NSW, NT, SA
      • Address: GPO Box 9917, Perth WA 6848
      • Fax: 08 9214 8225

Electronic Funds Transfer (EFT) payments

The EFT payments form can be obtained from the DHS website: Provider registration for Electronic Funds Transfer payments form (HW029). You can also visit Health professionals forms.

Forms for service providers

From 1 October 2014, DVA will no longer supply health care providers with manual Health Care Claim Forms. A recent review of the distribution of warehoused vouchers and Fee Schedules considered the costs to deliver the services, strategies to reduce red and green tape, industry trends, the availability of electronic printable forms and fee schedules and alternative claiming solutions.

DVA has made no changes to the claiming process and will still accept existing (and printed) manual claiming vouchers.

If you would like to continue to use the manual claim forms, please select and self print the appropriate DVA vouchers(s) from the list below.

Claim forms

The following DVA Provider health care claim forms and vouchers can be filled in electronically, saved and printed for manual claiming:

Further information:

Updates

More information will be published here shortly and distributed through DVA's provider publications such as the DVA Provider News. Important Webclaim announcements will also be available through our social media channels: Facebook and Twitter.

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