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DVA Webclaim Overview

DVA Webclaim is a no-cost online service that was developed to improve the claiming experience for practices lodging claims by paper. Since DVA Webclaim launched in late 2014, those providers that have made the switch to DVA Webclaim have been reaping the benefits with a reduction in the administrative burdens associated with preparing and lodging paper based claims and the ability to confirm the outcome of claims lodged instantly in most cases.

DVA Webclaim is not available to hospitals and community nursing providers.

Steps for access

1. Create a PRODA account

  1. Provide basic personal information, create a username and password, and provide contact information for the secure management of your account.
  2. Verify your identity using federal, state and/or territory government-issued identity documents.
  3. Select HPOS

2. Log on to HPOS

Log on to the Health professionals online services portal (HPOS).

See also "Provider access to HPOS" (below)

3. Claim through DVA Webclaim

Once you are logged in to HPOS, commence claiming through DVA Webclaim.

Provider access to HPOS

For providers to access HPOS, both of the following are required:

If you have a current Medicare provider number and certain identity documents you can now apply for PRODA access.

Benefits of using Webclaim

  • Receive an instant response to verify if your claim is successful
  • Receive payment within two business days
  • Access up to two years of your electronic DVA payment statements
  • Access and download up to two years of your DVA claiming history
  • Cancel/ amend paid claims submitted on the same day
  • Use the HPOS secure messaging facility to ask DHS questions about your claims
  • Claims are entirely paperless and patient signatures are not required

Lapsed access to PRODA and HPOS

If you have PRODA access which has lapsed you can call the DHS eBusiness Service Centre on 1800 700 199.

Update or register your banking details with DHS

Fill out the Provider registration for Electronic Funds Transfer payments form (PDF 188 KB) and return it to either of the following:

More DVA Health Service Provider information

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