Register with the Department of Human Services
DVA service providers agree to treat DVA card-holders for a wide range of conditions through a payment arrangement which means the veteran does not pay for those services.
Since 2013, eligible veterans with a DVA Health Card, whether covered under the Safety, Rehabilitation and Compensation Act 1988 (SRCA), the Military Rehabilitation and Compensation Act 2004 (MRCA) or the Veterans’ Entitlements Act 1986 (VEA), can access treatment.
You can apply to become a DVA service provider through the Department of Human Services (DHS), by phoning 132 150.
If you are one of the providers below, and you are registered with DHS, you are automatically registered with DVA to provide health services to entitled persons.
- clinical psychologist
- dental specialist
- dental prosthetist
- diabetes educator
- exercise physiologist
- footwear prescriber
- general practitioner
- medical specialist
- occupational therapist (general or mental health)
- optometrist or orthoptist
- social worker (mental health)
- speech pathologist
More information can be found in the Notes for Allied Health Providers.
The registration process is different for the following providers;
- Social worker (general)
- Optical dispenser
- Lymphoedema providers
Contact DVA for more information.
You must register with DVA directly before providing services to entitled persons. More information can be found in the Notes for Allied Health Providers or the Notes for LMO (Medical Practitioners & Specialists).
- MCS13 - How to claim benefits under the SRCA (HTM)
MCS13 - How to claim benefits under the SRCA (PDF 46 KB)
- Factsheet MRC01 Overview of the Military Rehabilitation and Compensation Act 2004 (MRCA) (PDF 43 KB)
Factsheet MRC01 Overview of the Military Rehabilitation and Compensation Act 2004 (MRCA)
- Factsheet HSV01 Health Services Available to the Veteran Community (PDF 47 KB)
Factsheet HSV01 Health Services Available to the Veteran Community
- Notes for Allied Health Providers - Section One: General (PDF 232 KB)
Notes for Allied Health Providers - Section One: General (DOC 119 KB)
- Notes for LMO (Medical Practitioners & Specialists) (DOC 413 KB)
As a DVA service provider, you must be registered for GST and enter an RCTI agreement. This type of agreement allows tax invoices to be issued by DVA on behalf of your organisation (for example, to Medicare), and expedites payments to you.
An RCTI agreement is needed for each entity in your organisational structure that is registered for GST and supplies goods or services to DVA or to veterans and beneficiaries. If there are more than one of these entities, you should make 2 copies of the blank RCTI agreement for each entity that is registered separately for GST.
The RCTI Agreement should be signed by a person authorised to sign on behalf of the organisation and returned to Medicare Australia, GST Program, GPO Box 2956, Adelaide, SA 5001. When the signed original is received, Medicare Australia, on DVA’s behalf, will sign and retain the agreement.
Provider regulations and conditions
All DVA providers must agree to accept the DVA fees and conditions consistent with DVA's Notes for Allied Health Providers - Section One: General (PDF 232 KB) and the DVA fee schedule. Importantly, this means that members of the veteran community will not be charged for treatment provided under DVA health care arrangements.
Provider enquiry phone numbers
View Contact DVA page for provider enquiry phone numbers.
Health resources and training
- The At Ease Professional mental health website includes clinical resources, best practice advice and up-to-date information about treating veterans with mental health issues.
- The Right Mix website includes tools to manage alcohol consumption and provide support; specifically through the AUDIT tool.