Our performance framework assesses performance against the outcomes and outputs set by the Australian Government, as well as our organisational priorities.

We assess our performance against these high-level criteria:

• Quality by quality assurance and satisfaction with services provided.
• Cost by the unit price of services.
• Quantity of goods and services at agreed levels.
• Timeliness as set out in our Service Charter and contracts.

We also:

• use a variety of approaches, including audits, to evaluate our performance across a range of effectiveness, efficiency and financial standards based on risk management principles;
• survey our client groups and providers;
• assess satisfaction of partner organisations;
• conduct internal analysis, including staff surveys; and
• monitor public awareness of the contributions made by those who have served our nation.

Our performance is reported in the Annual Report and the oneDVA Report Card.