OUR MISSION & VISION

OUR MISSION

To serve members of Australia's veteran and defence force communities, war widows and widowers, widows and dependants, through programmes of care, compensation, commemoration and defence support services.

OUR VISION

To achieve excellence in service delivery.

OUR APPROACH

We will realise our vision by:

• Listening
• Keeping things simple
• Getting things right
• Finding timely and appropriate solutions

We will monitor and report publicly on our performance.

OUR VALUES

We will honour those who have served in defence of our nation, respect the service of the Australian Defence Force and uphold the values of the Australian Public Service.

Integrity, honesty, fairness and openness will underpin our:

• Service
• Relationships
• Accountability