OUR COMMITMENT
Our commitment is to provide quality service and we will:
- be courteous, considerate and respectful;
- listen to you;
- respect your privacy;
- be fair and ethical in our dealings;
- deliver our services in a timely and prompt manner;
- inform you of any delays in processing your matters;
- resolve any concerns, problems, enquiries and complaints quickly;
- provide accurate, clear and consistent information;
- keep you fully informed of your rights and entitlements;
- recognise that you have varying and changing needs;
- develop and equip our staff so they can provide you with quality service; and
- increase awareness in the community about issues facing veterans, war widows and widowers, and serving and former members of the Australian Defence Force.
