Our Business Priorities for 2001/2001

Our major business priorities for 2001/2002 for each outcome are:

Outcome 1.

• improving the quality of decision-making based on best possible evidence obtained at the earliest opportunity
• increasing support for ex-service organisation advocates
• maintaining the quality of departmental participation in external review processes
• refining and simplifying business processes
• strengthening our information technology and support systems
• working co-operatively with the Department of Defence
• continuing to improve the quality of our written advice to veterans

Outcome 2.

• an holistic approach to veterans' care
• strengthening our relationships with providers and simplifying arrangements for service provision
• better coordination of care
• monitoring and managing Veterans' Home Care services
• improving resource management and planning
• monitoring and researching the health of veterans and ADF members after deployment
• promoting partnerships in the delivery of veteran and ADF Non-operational health services
• improving planning, resource management and systems of fraud detection

Outcome 3.

• promoting awareness and understanding of commemorative programmes and Office of the Australian War Grave services
• supporting commemorative activities and projects with a Centenary of Federation focus through the Their Service – Our Heritage grants programmes
• building on the interest that has been generated through the Australians at War documentary
• implementing a range of education initiatives including school kits and interactive tools
• providing various forms of official commemoration for eligible deceased service personnel
• strengthening our relationships with public information providers
• increasing support for community initiated projects and developing closer links with regional communities
• constructing and maintaining national memorials overseas
• developing internet and information products to promote our overseas cemeteries and memorials
• promoting the community use of nominal rolls of all who served since Federation
• extending the Memories and Memorabilia programme in partnership with collecting institutions

Outcome 4.

• evaluating and managing the network of Departmental and agency services to meet demand in regional areas
• implementing service improvements identified through targeted surveys and statistical data modelling
• improving telephone services
• expanding and improving DVA products available on the internet
• improving DVA's capacity for e-business
• influencing other community services to ensure that veteran and Defence Force interests are considered
• increasing the awareness of DVA benefits and services among the Aboriginal and Torres Strait Islander communities

Outcome 5.

• facilitating the integration of the Transition Management Service into DVA
• continuously improving the delivery of the Military Compensation Scheme to achieve efficiencies and improvements in services
• facilitating relationships with the Department of Defence while positioning DVA to take advantage of opportunities flowing from the LINKS Project
• continuing the development and release of Defcare system enhancements
• developing DVA's role in the management of ex-service records