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Our
Planning Environment
In responding
to our environment, we must consider these critical influences on planning:
The Community
We Serve
- the changing
veteran demographic profile
- the need
for increased awareness of entitlements and informed access to community
services
- the need
for training and development of third party providers, and advocates
and advisers representing the veteran community
- the increased
and diverse needs of ageing veterans
- the needs
of younger client groups
- •
the needs of serving Australian Defence Force members
The Government's
Policies
- announced
policies for Veterans' Affairs, including continued support for the
retention of DVA as a separate agency
- closer
co-operation between DVA and the Department of Defence
- financial,
legislative, and workplace reforms
- increased
involvement of the private sector and non-government organisations
- continued
expectation for increased public sector productivity and accountability
- improved
service delivery models, particularly in rural and remote areas
- continued
commitment to continuous improvement processes in government
- developments
in the Australian health system
External
Stakeholders
- provision
of consistent services and improved availability of services
- the raised
public awareness of veteran issues
- the formation
of strong working relationships with providers
Global
Changes
- the rate
and scale of technological change including the purchase of veterans'
services
- the drive
to identify and match Best Practice Standards of service and process
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