Our Desired Outcomes

Outcome 1.

Eligible veterans, their war widow(er)s, widow(er)s and dependants have access to appropriate compensation and income support in recognition of the effects of war service.

Achieved by:

Providing compensation and income support through

• disability and war widow(er)s and widow(er)s pensions and other allowances
• Service Pension, Age Pension and Income Support Supplement
• Veterans' Children Education Scheme
• Defence Service Homes subsidised loans and insurance

Outcome 2.

Eligible veterans, their war widow(er)s and dependants have access to health and other care services that promote and maintain self sufficiency, well being and quality of life.

Achieved by:

• Planning
• Purchasing and arranging
• Monitoring and evaluating

the provision of quality and cost effective health care, home care, counselling, housing and community support services.

Outcome 3.

The service and sacrifice of men and women who served Australia and its allies in war, defence and peacekeeping services are acknowledged and commemorated.

Achieved by:

Acknowledging through the Their Service - Our Heritage commemorative programme, Office of Australian War Graves (OAWG) and other Commemorative Programmes, the service and sacrifice of those men and women who served Australia and its allies in

• war
• defence
• peacekeeping services

Outcome 4.

The needs of the veteran community are identified, they are informed about available community and specific services and they are able to access such services.

Achieved by:

The provision of access to services and information through

• Veterans' Affairs Network offices and State Offices
• agency arrangements
• ex-service organisation networks

• communication strategies including telephone management, single point of contact for veterans, and appropriate use of the media, publications and other communication methods

Outcome 5.

Current and former members of the Australian Defence Force (ADF) who suffer an injury or disease which is causally related to employment in the ADF are provided with compensation and rehabilitation benefits and services.

Achieved by:

• providing incapacity payments as income support, lump sums for injuries resulting in permanent impairment by way of compensation for pain and suffering, and death benefits payments to dependants of deceased employees
• arranging for the delivery of medical, rehabilitation and other such services
• administering individual merits review
• delivering advisory and information services

All the above outcomes depend on effective management and delivery of services to the whole veteran and defence force communities achieved through:

• a strategic management focus
• strong leadership within the Department
• developing our people
• best practice in public service administration
• reliable and innovative technology

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