Our Mission

DVA exists: To serve members of Australia's veteran and defence force communities, their war widow(er)s, widow(er)s, and dependants through programmes of care, compensation, commemoration and defence support services.

Our Vision

To achieve excellence in service delivery

Our Approach

We will realise our vision by:

• Listening
• Keeping things simple
• Getting things right
• Finding timely and appropriate solutions

We will monitor and report publicly on our performance

Our Values

At all times we will honour those who have served in defence of our nation, respect the service of the Australian Defence Force and uphold the values of the Australian Public Service.

Integrity, honesty, fairness and openness will underpin our:

• service
• relationships
• accountability

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