How to contact DVA
The Department of Veterans’ Affairs (DVA) has a variety of service delivery arrangements in place to ensure that all members of its client groups, whether in metropolitan, rural or remote areas, have access to departmental services.
Veterans’ Affairs Network
The Veterans’ Affairs Network (VAN) is an extension of DVA offices into local communities.
VAN offices can:
- answer questions and provide information about pensions and allowances and health care eligibility;
- provide up-to-date information on the health and support services available through DVA and in the community; and
- work with local service providers to ensure that members of the veteran, defence force and certain Australian Federal Police communities have access to appropriate services.
Retirement Service Centres
DVA, Centrelink and the Australian Taxation Office have established combined Retirement Service Centres that provide a ‘one-stop shop’ service to members of the veteran community, the aged and pre-retirees. Centres are located:
- Camberwell, Victoria;
- Chatswood, New South Wales; and
- Launceston, Tasmania.
Other agents
Information services are provided on behalf of DVA through contracted agents including Centrelink, the Queensland Government Agents Program (QGAP), New South Wales Government Access Centres (NGAC), Service Tasmania and a number of community organisations.
Telephone numbers
The veteran community can contact DVA on the following numbers.
- 133 254 to contact the DVA office in your state;
- 1800 555 254 for non-metropolitan callers;
- 1300 13 1918 to contact your local VAN office;
- 1300 13 1945 to contact a DVA office in another state;
- 1300 550 461 to contact the Military Compensation and Rehabilitation Service or the Military Rehabilitation and Compensation Scheme
Internet
Information about the Veterans’ Affairs portfolio is available on the DVA web site at www.dva.gov.au.
This report is located on the DVA web site at www.dva.gov.au/media/aboutus/annrep06/index.htm and is available in both HTML and PDF formats.
Enquiries
Enquiries and comments about this report and further information about the Department can be directed to:
National Manager
Parliamentary and Corporate Affairs
PO Box 21
Woden ACT 2606
Ph: 02 6289 6418