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Annual Reports Contents >>
Index
A - B - C - D
- E - F - G - H
- I - K - L - M
- N - O - P - Q
- R - S - T -U
- V - W - Y
INDEX |
A |
ACT, treatment monitoring, link
1 |
advertising & market research, link
1 |
Afghanistan, compensation under VEA
& MCRS, link 1 |
aged care, link
1, link 2 |
agency arrangements, link
1, link 2
|
aircraft maintenance personnel
health care scheme, link
1
health study, link
1 |
allies, compensation entitlements, link
1
health services, link
1 |
annual reports, link
1 |
Anzac Day
Gallipoli service, link
1, link 2
resource for schools, link
1 |
appeals, link
1 |
Administrative Appeals Tribunal, link
1, link 2, link
3, link 4, link
5, link 6, link
7 |
assets see purchasing
& asset management |
atomic testing see nuclear
test participants |
audits
audit & risk, link
1, link 2, link
3
Quality Assurance audits, link
1 ANAO, link
1
Reports by Auditor General, link
1 |
Australian Defence
Force (ADF)
access to Veterans' Children Education Boards,
link 1
cooperation on commemorations, link
1
Defence & DVA Links Project, link
1, link 2, link
3, link 4,
link 5, link
6 , link 7
Defence Service Homes systems, link
1
new military compensation scheme, link
1 , link
2
performance outcome, link
1, link 2, link
3, link 4
resources summary, link 1
service delivery, link
1
services outcome link 1
social justice & equity, link
1 |
Australian Institute of Health &
Welfare,
collaboration, link
1, link 2, link
3, link 4
|
Australian Medical Association (AMA),
Memorandum of Understanding with Repatriation
Commission, link 1 |
Australian Radiation Protection &
Nuclear Safety Agency (ARPANSA), link
1 |
Australian War Graves,
information assistance, link
1, see also Office of Australian War Graves
performance output, link
1 |
Australian War Memorial (AWM), link
1, link 2 |
Australians at War, link
1, link
2, link 3 |
B |
BCOF veterans, link
1, see also nuclear radiation |
beneficiaries, see veterans |
British Commonwealth & Allied Veterans
(BCAL), link 1, link
2 see also Orange Card |
Budget initiatives, link
1, link 2,
link 3 , link
4, link 5, link
6 |
Building Excellence in Support &
Training (BEST), link
1, link 2, link
3, link 4 |
C |
cards, health cards
Commonwealth Seniors Health Card, link
1
Gold Card, link 1, link
2, link 3
Orange Card, link 1, link
2
Repatriation Health Cards, link
1
White Card, link 1 |
carer & volunteer support, link
1 |
Centrelink clearance procedures, link
1 |
Choose Health!, link
1, link 2 |
Clarke Review, see Review,
Veterans' Entitlements |
client service,
performance outcome, link
1 |
collaboration with other organisations,
IT systems, link 1, link
2, link 3 see
also individual organisations |
commemorations,
link 1
activities, link
1, link
2
community awareness, link
1
construction & management of memorials, link
1
education, link 1
grants, link 1
Office of Australian War Graves
information assistance, link
1,
performance output, link
1
outcome, link
1, link 2
overseas commitments, link
1
performance outcome, link
1, link 2
resources summary, link 1
social justice & equity, link
1
women participants, link
1
WWII, link 1, link
2, link
3, link
4 |
Committees see corporate
governance |
Commonwealth War Graves Commission,
link 1, link
2 |
community nursing, link
1, link 2,
link 3, link
4 |
compensation &
support, link 1
compensation & income support systems,
link 1
developments, link
1
outcome, link 1
claims processing, link
1
Commonwealth & allied countries & merchant mariners, link
1
compensation output, link 1,
link 2
strategies, link
1, link 2
performance, link
1
outcome, link
1
social justice & equity, link
1
|
complaints, treatment monitoring
see individual states
|
compliance index, link
1 |
Consolidated Library of Information
& Knowledge (CLIK), link
1, link 2 |
consultants, link
1, link 2 |
contacts, link
1 , link 2 |
continuous improvement, link
1, link 2 |
contractors, link
1
competitive tendering & contracting, link
1
contracted services, link
1 |
corporate governance,
link 1
corporate committees, link
1
corporate planning, link
1
Corporate Services Review, link
1, link
2, link 3,
link 4
corporate systems, link
1
effectiveness of governance practices, link
1
strategic plans & business planning, link
1 |
counselling see health
care services |
D |
datamatching, link
1, link 2 |
Defence Force see Australian
Defence Force |
Defence Service Homes Scheme (DSH),
link 1, link
2
home loans, link
1
insurance scheme financial statements, performance, link
1
systems, link 1 |
demographic trends, link
1, link 2 |
dental services see health
care & services |
Departmental Management Information
System (DMIS), link 1,
link 2
data, link
1
hospital monitoring, link
1 |
Dept of Defence
cooperation, link
1
Defence & DVA Links Project, link
1, link 2, link
3, link 4,
link 5, link
6, link 7, link
8
health study of aircraft maintenance personnel, link
1, link 2
provision of DVA accounts, link
1 |
Dept of Veterans' Affairs (DVA)
agency arrangements, link
1
annual report link 1
approach, link
1
commemorations see separate heading
compensation & support see separate heading
Defence Force Services, link
1
health care & services see separate heading
mission, link 1
outcome/output see separate heading,
link 1
overview, link 1
service delivery see separate heading
services administered, link 1,
link 2
user's guide, link 1
values, link 1
vision, link 1
|
Defence & DVA Links Project, link
1, link 2, link
3, link 4,
link 5, link
6, link 7, link
8 |
| developments
compensation & support, link
1
commemorations, link
1
health, link 1
service delivery, link
1
support services, link
1
electronic document management project, link
1
electronic information systems, link
1
facts & figures, link
1
information management, link
1
DMIS, link
1, link 2, link
3 , link 4
internal & external scrutiny, link
1
letters of transmittal, link 1, link
2
library, link
1
CLIK, link
1
national office organisation, link
1
operational structure, link
1
outcomes see separate heading
outsourcing of accounts, link
1
performance see separate heading
portfolio, link 1
purchasing & assets management see separate
heading
quality assurance, link
1
records & mail management, link
1
relationship with Repatriation Commission, link
1
review of Service Charter, link
1
sites, link
1
social justice & equity see separate heading
staff see separate heading
state offices, link 1
organisation, link
1
support services, link
1
training, link
1, link 2
Building Excellence in Support & Training
(BEST), link 1
training & information program, link
1
Veterans' Affairs Network (VAN), link
1
|
disabled
adequacy of benefits, link
1
Commonwealth Disability Strategy, link
1
compensation claims, link 1,
link
2
Quality Assurance system, link
1
social justice & equity, link
1
veterans' satisfaction survey, link
1 |
E |
East Timor, compensation under VEA
& MCRS, link 1,
link 2 |
e-business, link
1, link 2,
link 3, link
4
capability, link
1
CLIK & ELMNet information systems, link
1
Electronic Data Management (EDM), link
1
electronic document management project, link
1
electronic transfer between administrations, link
1, link 2
Government Online Strategy (GOLS), link
1, link
2
home & community care sector, link
1
lodgment of claims by internet, link
1
support, link
1
treatment accounts, link
1
see also internet |
efficiencies
business improvement, link
1
Defence & DVA Links Project, link
1, link 2, link
3, link 4,
link 5
Income Support Information System (ISIS), link
1
Quality Assurance audits, link
1
use of Electronic Data Management, link
1 |
enterprise agreements, see staff |
| equal employment opportunity, link
1 |
ethics, link
1 |
ex-service organisations
consultation, link
1
day clubs, link 1
liaison with VVCS - Veterans and Veterans Families Counselling Service (VVCS), link
1
promotion of safe alcohol use, link
1
relationship with Repatriation Commission, link
1
support, link 1
trialing of electronic lodgment of claims, link
1 |
external scrutiny see internal,
& external scrutiny |
F |
F-111 deseal/reseal research see
health care & services
health care scheme, link
1 |
| finance
agency banking & cash management, link
1
audits & audit findings, link
1
see also separate heading
cost of Veterans' Home Care program, link
1
debt Management Recovery System (DMRS), link
1, link 2
defence force services, resources summary, link
1
Defence Service Homes Insurance Scheme,see housing
|
financial management, link
1
information system, link
1
resources management, link
1 |
| financial statements,
link 1,
link 2
NATMOC funding, link
1
performance, link 1
resource summaries
commemorations, link
1
compensation & support outcome, link
1
health outcome, link
1
service delivery, link 1
review of financial services, link
1 |
fraud control, link
1 |
Freedom of Information (FOI), link
1, link 2 |
G |
glossary, link
1 |
Gold Cards, link
1
extension for over 70s, link
1, link 2, link
3 |
government & secretariat support,
link 1 |
grants, link
1 |
Gulf War veterans, link
1 |
H |
health care &
services, link
1, link 2
aircraft maintenance personnel, link
1, link 2
allied health services, link
1
Australian Centre for Posttraumatic Mental Health, link
1, link 2
budget initiatives, link
1
cards, health see separate heading
carer & volunteer support, link
1
community nursing, link
1, link 2,
link 3, link
4
counselling & special services, link
1
delivery of services, link
1, link 2
dental services, link
1
Departmental Management Information System (DMIS), link
1
developments, link
1
health care planning, link
1
mental health policy & strategic directions, link
1
National Ex-Service Round Table on Aged Care (NERTAC), link
1
National Treatment Monitoring Committee (NATMOC), link
1
outcome, link 1
performance outcome, link
1
pharmaceutical benefits, link
1, link
2
promotion, link 1
rehabilitation appliances program, link
1
research, link 1,
link 2,
link 3,
residential aged care services, link
1
resources, link 1
social justice & equity, link
1
strategies, link 1
studies, link 1,
link 2
systems, link
1
transport scheme, link
1
treatment accounts, link
1
veteran & community grants, link
1
Veterans' Home Care (VHC) program, link
1, link 2
veterans' satisfaction survey, link
1 see also veterans
see also medicines & medical officers
|
hospitals
acute care for veterans & war widows/widowers,
link 1
contracted hospitals & day care surgery centres, link
1
performance measurement, link
1
preference for admissions, the Tier system, link
1
private
partnering contracts with private hospitals,
link 1, link
2
procedure centres, link 1
Tier 1, hospitals, pricing review, link
1
veteran partnering contracts, link
1, link 2,
link 3, link
4
public
direct purchasing of services, link
1
monitoring systems, link
1
reconciliation of accounts (HOTSPUR), link
1, link 2
Repatriation Private Patient Scheme (RPPS), link
1, link 2 |
housing
Defence Service Homes systems, link
1
direct deductions, link
1
housing support
outcome, link
1
performance outcome, link
1
residential aged care services, link
1
residential care development scheme, link
1 |
human resource management,
link 1, link
2, link 3, see also
staff
personnel & human resources information
system, link
1 |
I |
income support
Income Support Information System (ISIS),
link 1
performance, link 1
quality assurance system, link
1
veterans satisfaction survey, link
1 |
Independent Review of Veterans' Entitlements,
see review |
indigenous veterans, social justice
& equity, link 1 |
information, link
1
access to DVA information services, link
1
CLIK & ELMNet systems, link
1, link 2
DMIS, link 1, link
2, link 3
electronic document management project, link
1
MediWise, link 1
quality certification, link
1
treatment usage & costs, link
1
Vetaffairs, link 1
Veterans' Information Enquiry Window (VIEW), link
1 |
information technology (IT), link
1
business improvement, link
1
contracting out, link 1,
link 2, link
3
electronic document management project, link
1
electronic transfer between administrations, link
1, link 2
financial management information system, link
1
infrastructure support, link
1
management, link
1
review, link 1
strategic directions, link 1,
link 2 |
internal &
external scrutiny, link
1
agency arrangements, link
1
corporate governance, link
1
corporate services review, link
1
effectiveness of governance practices, link
1
ethics, link 1
external scrutiny, link 1
FOI, link 1
internal auditing arrangements, link
1
Ombudsman, comments, link
1
performance measurement framework, link
1
privacy, link 1
remuneration of senior officers, link
1 |
internet
confirmation of concession eligibility, link
1
improvement in FACTS & FORMS system, link
1
Income Support Information System (ISIS), link
1
internet & intranet, link
1
lodgment of claims, link
1, link 2
use for service delivery, link
1
websites, link
1
see also e-business |
K |
Korean War veterans
health studies, link
1, link
2, link 3
Veterans Mortality Study, link
1, link 2 |
| L |
legal services, link
1 |
legislation
DVA portfolio legislation, link
1
NATMOC, enabling legislation, link
1 |
letters of transmittal
Dept of Veterans' Affairs, link
1
Repatriation Commission, link 1 |
library services, link
1 |
litigation, decision of courts &
administrative tribunals, link
1 |
Long Tan Bursary, link
1, link 2 |
M |
media & communication activities,
link 1
media releases & publications, link
1 |
medicines &
medical officers
approval for particular drug treatment,
link 1
community nursing, link
1
fees for rural medical officers, link
1
health care planning,
link 1
medication reviews, link
1
minor surgical procedures,
link 1
MOU with the AMA, link
1
prescriber intervention & feedback program, link
1
quality use of medicines, link
1
Repatriation Comprehensive Care Scheme (RCCS),
link 1 |
mental health, see health
care & services |
Memorandum of Understanding (MOU),
Australian Medical Association (AMA), MOU with Repatriation Commission,
link 1 |
Men's Peer Health
Education Project, link 1,
link 2, link
3 |
Military Compensation
benefits, 19, 116
link 1, link 2
F-111 Deseal/ Reseal Health Care Scheme, link
1, link 2,
link 3, link
4
freedom of information, 307 link
1
Military Compensation & Rehabilitation
Service (MCRS), link
1, link 2, link
3, link 4, link
5, link 6, link
7, link 8,
link 9, link
10, link 11,
link 12
new scheme, link 1,
link 2,
link 3, link
4
nominal rolls, link 1
outcome, link 1
reviews, link 1
Transition Management Service (TMS), link
1, link 2,
link 3, link
4 |
N |
National Ex-Service Round Table on
Aged Care (NERTAC), link
1, link 2 |
National Mental Health Strategy, link
1 |
National Treatment Monitoring Committee
(NATMOC)
annual report, link
1, link 2
enabling legislation, link
1
funding, link 1
membership, link 1
treatment monitoring
Australian Capital Territory, link
1
Northern Territory, link 1
NSW, link 1
Queensland, link 1
South Australia, link 1
Tasmania, link 1
Victoria, link 1
Western Australia, link 1
New Zealand, participation in enterprises, link
1 |
Nominal Roll see World
War II |
Northern Territory, treatment monitoring,
link 1 |
NOVEL, electronic lodgment of claims,
link
1 |
NSW, treatment monitoring, link
1 |
nuclear radiation,
health study, link
1, link
2, link
3, link 4,
link 5 |
O |
occupational health & safety,
192 link 1 |
Office of Australian
War Graves (OAWG), link 1
see also outcome 3 &
output 3.2
annual report, link 1
commemoration, link 1
construction & management of memorials, link
1
contracted services, link
1
enterprise agreement, link
1
overseas commitments, link
1
performance measurement, link
1
structure, link 1 |
Ombudsman, comments, link
1 |
Orange Cards,
link 1, link
2, link 3 |
operational structure, link
1 |
organisation chart, link
1 |
Our People, see human
resource management |
outcome/output
outcome one (compensation & support),
link 1,
link 2, link
3 , link 4
outcome five (Defence Force services), link
1, link 2, link
3 , link 4
outcome four (service delivery), link
1, link 2, link
3 , link 4
outcome three (commemorations), link
1, link 2, link
3
outcome two (health), link
1, link 2, link
3 , link 4
output 1.1 (income support), link
1, link 2, link
3
output 1.2 (compensation), link
1, link 2, link
3
output 1.3 (veterans' review), link
1
output 1.4 (housing support), link
1, link 2, link
3
output 2.1 (delivery of services arrangements), link
1, link 2, link
3
output 3.1 (commemorative activities), link
1, link 2, link
3
output 3.2 (war graves), link
1, link 2, link
3
output 4.1 (service delivery), link
1, link 2, link
3
output 5.1 (incapacity payments), link
1, link 2
output 5.2 (medical, rehabilitation & other related services),
link 1,
link 2
output 5.3 (merits review), link
1, link 2
output 5.4 (advisory & information services), link
1, link 2
structure, link 1 |
outsourcing, link
1
accounts payable, link
1 |
P |
payments, Integrated Payment System,
link 1 |
peacekeepers & war-like service,
compensation, link 1, link
2 |
pensions
statistics, link
1
war widows, link 1 |
pensioners, decrease in numbers, link
1 |
performance, link
1
client service, link
1
commemorations, link
1
compensation, link
1
defence force services, link
1
financial resource management, link
1
health, link 1
housing support, link
1
income support, link
1
internal & external scrutiny, link
1 |
pharmaceutical benefits, see health
care & services |
| policy
community-based health care, link
1
compensation, link 1,
link 2
income support, link 1
legislation & systems management, link
1
mental health policy & strategic directions, link
1
rural & remote health policy, link
1
security, link
1 |
President/Secretary, review, link
1 |
prisoners of war
compensation & support, link
1, link 2
memorial, link 1
residential aged care services, link
1 |
privacy, link
1 |
publications & forms, link
1
media releases & publications, link
1 |
purchasing &
assets management, link 1
asset management, link
1
competitive tendering & contracting, link
1
contracted services, link
1
corporate services review, link
1
New Zealand, participation in enterprises, link
1
purchasing, link
1
use of consultants,
link 1 |
Q |
Quality Assurance
new technologies, link
1 |
Quality Assurance Sampling Assessment
& Reporting System (QUASARS), link
1
systems, link
1 |
Queensland, treatment monitoring,
link 1 |
R |
records & mail management, link
1, link
2 |
rehabilitation appliance products,
tenders, link 1 |
remembrance activities, link
1
see also commemorations
|
Remembrance Day see commemorations |
Repatriation Commission,
link 1
activity,
link 1
administration of the VEA, link
1
annual report, link 1, link
2
Defence & DVA Links Project,
link 1
functions, powers & structure, link
1
involvement in new military compensation scheme, link
1
letter of transmittal, link 1
Memorandum of Understanding with Australian Medical Association
(AMA), link 1
military compensation, link
1
relationship with DVA,
link 1
relationship with ex-service organisations,
link 1
review of veterans' entitlements,
link 1
strategic directions, link
1, link 2 |
Repatriation Health Card
For All Conditions, link
1
For Specific Conditions, link
1
see also cards, health |
Repatriation Medical Authority (RMA),
link 1, link
2, link 3 |
Repatriation Pharmaceutical Benefit
Cards
(Orange Cards), link
1, link 2 |
Repatriation Pharmaceutical Benefits
Scheme
(RPBS), link
1, link 2
approval for drug treatment for medical practitioners, link
1 |
research, see health
care & services |
reviews
BEST program, link
1
community nursing, link
1
Corporate Services Review, link
1, link 2
DVA Service Charter, link
1
forms, link 1
IT arrangements, link
1
medication reviews, link
1
Tier 1 hospitals, pricing review, link
1
Veterans' Entitlements, link
1, link 2 ,
link
3 , link 4
VRB, link 1 |
risk management, link
1 |
S |
SAS service, link
1 |
security
communication system, link
1
protective security, link
1 |
service delivery,
link 1, see
also client service
outcome, link
1
resources summary, link
1
Service Charter, link
1
veterans' satisfaction survey, link
1 |
sites, DVA & MCRS, link
1 |
social justice &
equity, link 1
Aboriginal & Torres Strait Islander veterans,
link 1
aircraft maintenance workers, link
1
commemorations, link 1
compensation, link 1
defence force services, link 1
disabled, link 1
EEO appointments, link 1
health, link 1
internet access to DVA information services, link
1
residential care scheme, link
1
rights of appeal, link 1
service delivery, link 1
special groups, link 1
women, link 1 |
South Australia, treatment monitoring,
link 1 |
special rate pension (TPI pension),
link
1 |
Specialist Medical Review Council
(SMRC), link 1, link
2 |
staff
DVA, link
1
EEO appointments, link 1
graduate recruitment, link
1
internal communications, link
1
new enterprise agreements, link 1,
link 2
Occupational Health & Safety (OH&S), link
1
overview, link 1
performance management, link
1
performance pay & bonuses, link
1
remuneration of senior officers, link
1
strategic staffing, link 1
workplace diversity, link
1
see also training & development
|
Statements of Principles (SoPs), link
1 |
statistics
business analysis & statistical information,
link 1
DVA facts & figures, link
1 |
strategic priorities
compensation & support, link
1
health, link 1
mental health policy & strategic directions, link
1
strategic & corporate planning, link
1, link 2
Commonwealth Disability Strategy, link
1 |
support services, link
1 |
T |
Tasmania, treatment monitoring, link
1 |
telephone service for veterans, link
1
national call management, link
1
VVCS - Veterans and Veterans Families Counselling Service, link
1 |
Totally & Permanently Incapacitated
pensioners,
anomalies, link
1 |
training &
development, link
1
Building Excellence in Support & Training
(BEST), link 1
development, link 1
leadership, link 1
National Learning Strategy, link
1
training & information program, link
1 |
Transition Management Service, link
1 |
U |
users' guide, link
1 |
V |
veterans
agency arrangements, link
1
beneficiaries, link 1
claims processing, link
1
counselling & special services, link
1
delivery of health services, link
1
demographic trends, link 1,
link 2
developments in service delivery, link
1
direct deductions, link
1
estimated numbers, link
1
extension to Commonwealth & allied countries & merchant
mariners, link 1
forms review, link 1
health care see separate heading
heart health, link 1,
link 2
home care, see Veterans' Home Care program
Home Maintenance Helpline & HomeFront, link
1
housing see separate heading
income support, link 1
internet access to DVA information services, link
1
online services
confirmation of concession eligibility, link
1
electronic lodgement, link
1
partnering see hospitals
pharmaceutical benefits, link
1
rehabilitation appliances program, link
1
research for newly compensated veterans, link
1
satisfaction survey, link
1
telephone allowance, link
1
transport scheme, link
1
travel, link 1,
link 2
treatment population, link
1, link
2, link 3
Veterans' Information Enquiry Window (VIEW), link
1
vocational rehabilitation, link
1, link 2
younger veterans consultative forum, link
1
|
Veterans' Affairs Pharmaceutical Approvals
Centre (VAPAC), link
1 |
Veterans' Children Education Boards
(VCEB), link 1, link
2 |
Veterans' Children Education Scheme
(VCES), link 1, link
2 |
Veterans' Entitlements Act (VEA)
administration, link
1
benefits & beneficiaries, link
1, link 2
review, link 1, link
2, link
3, link 4
|
Veterans' Home
Care program, link 1,
link 2, link
3 |
Veterans' Review Board (VRB), link
1 |
Veterans' Vocational Rehabilitation
Service (VVRS), link
1, link 2
Memorandum of Understanding with Commonwealth
Rehabilitation Service, link
1 |
Victoria, treatment monitoring, link
1 |
Vietnam veterans
Alcohol Management Project, link
1
assistance for families facing break-up, link
1, link 2, link
3
Children Support Program, link
1, link 2
Counselling Service, link
1, link 2, link
3
education of children, link
1, link 2
Female Vietnam Veterans Health Register, link
1, link 2
health study, link
1
increase in pensioner payments, link
1
mortality study, link
1, link
2, link 3,
link 4
Sons and Daughters Program, link
1, link 2
suicide prevention, link
1
see also Men's Peer Health Education Project
|
W |
war graves,
link 1 |
war widows
community nursing, link
1
hospital care, link 1
income support, link
1
supplement, link 1
medical treatment, link
1
pharmacy requirements, link
1
residential aged care services, link
1
restoration of pension, link 1,
link
2, link 3, link
4 |
Western Australia, treatment monitoring,
link 1 |
White Card,
link 1 |
women
Female Vietnam Veterans Health Register, link
1, link 2
status of women, link
1
VVCS - Veterans and Veterans Families Counselling Service, link
1
see also war widows |
World War I, passing of last veteran,
link 1, link
2, link 3 |
World War II
commemorations,
link 1
see also separate heading
compensation & support for captives of the Japanese, link
1
roll of participants, link
1, link 2, link
3, link 4
|
Y |
younger veterans, link
1
Consultative Forum, link
1, link 2 |
youth, remembrance activities, link
1 |
|
