CONTENTS
Letters of transmittal Compliance index President/Secretary’s Review The Veterans’ Affairs Portfolio Annual Report of the Repatriation Commission Annual Report of the Department of Veterans’ Affairs
User’s guide Department Overview Outcome 1 - Compensation and Support Outcome 2 - Health Outcome 3 - Commemorations Outcome 4 - Service Delivery Outcome 5 - Defence Force Services Support Services Our Performance Our People Social Justice and Equity Internal and External Scrutiny Purchasing and Assets Management
Annual Report of the National Treatment Monitoring Committee
Appendices
Appendix A - DVA facts and figures Appendix B - Staffing overview Appendix C - Freedom of Information Act Section 8 Statement Appendix D - Engagement of external consultants Appendix E - Advertising and market research Appendix F - Major media releases and publications Appendix G - Discretionary grants Appendix H - Commonwealth Disability Strategy Appendix I - Department of Veterans’ Affairs Financial Statements 2001-2002 Appendix J - Defence Service Homes Insurance Scheme Financial Statements 2001-2002
Glossary Index
PDF versions of the Annual Report are also available. Use the links from this Table of Contents to view the PDF versions of various sections of the report.
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