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Annual Reports Contents >> DVA Annual Report >> User’s Guide

User’s Guide

The Department Overview contains information about the Department’s mission, vision and values, our client group, outcomes and outputs, organisation structure and strategic developments.

Outcomes chapters provide a description of departmental programs and a report of activities undertaken during the year towards each outcome.

The Our Performance chapter reports on performance measures for all outcomes, including trends, information from the Portfolio Budget Statement and Portfolio Additional Estimates Statement and performance against balanced scorecard and DVA Service Charter measures.

Our People is a report on the Department’s human resource management strategy.

The Social Justice and Equity chapter reports on social justice and equity impacts of departmental programs and assistance provided to groups identified as having special needs.

Internal and External Scrutiny contains information on corporate governance, internal review, fraud control and reports and decisions affecting DVA by external agencies, courts and tribunals.

The Purchasing and Assets Management chapter reports on the Department’s contract management, use of consultants and assets management.

Additional information can be found in the Appendices, including the Department’s 2001–02 financial statements.